Apply on Employer Site

Expeditors · 2 months ago

Distribution Customer Service Supervisor

795 Jubilee Dr, Peabody, MA 01960, USA

Full-time

Onsite

Mid, Senior Level

$55K/yr - $70K/yr

4+ years exp

Expeditors is a global logistics company that specializes in supply chain management. The Distribution Customer Service Supervisor is responsible for overseeing daily processes related to customer orders and distribution accounts, ensuring compliance with regulations, and maintaining strong relationships with vendors and customers.

Transportation/Trucking/Railroad

Responsibilities

Oversee daily process and input of all customer orders and distribution accounts

Ensure accurate and timely client and vendors billing

Maintain strong relationships with vendors (trucking companies, and others)

Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements

Take an active role in the transition of new business/ updates to existing business

Grow department Revenue in line with District budget target and management expectations

Be open to implementing new system changes and enhancements into your department

Be involved and suggest system/process improvements

Assist the Manager with EPE’s on the department in line with the 3+1 Initiative

Assist the Manager with key staff with goal setting and monitoring development

Monitor data to ensure we are meeting customer expectations and KPI’s

Assist with all items associated with the annual assessment

Review and approve employee vacation and work from home requests

Monitor timecards for OT and update timecards with sick days etc

Monitor and manage all DBO KPI’s and initiatives

Timely problem solving and implementing solutions

Support the Operations Manager in the following areas:

Allocate workloads within team to ensure smooth operations during peak activity or staff absence

Monitor workboards to ensure internal KPI’s are met e.g. timely data entry

Build and maintaining strong relationships with customers

Oversee and assist the customer service team in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer

Assist in retention calls and complete customer reviews with your regular customers to document in the CRM

Monitor invoicing and BNP report where needed

Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations

Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team

Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)

Be continuously open and positive to implementing new system changes and enhancements with the team

Qualification

Global Logistics KnowledgeInventory ManagementLeadership SkillsAccounting KnowledgeComputer SkillsSelf-ReflectionFluent in EnglishEffective CommunicationInterpersonal SkillsInitiative

Required

4 years of Global Logistics Industry Knowledge

Inventory management and accounting knowledge

Self-reflecting and open to feedback

Initiative and ability to work in autonomy

Proven leadership attitude and background

Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

Good computer skills (e.g., MS Excel, MS Word)

Fluent in English