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Crescent Hotels & Resorts · 1 day ago

CATERING SALES MANAGER

Virginia Beach, VA

Full-time

Onsite

Entry, Mid Level

2+ years exp

Crescent Hotels & Resorts is a team of hospitality professionals dedicated to creating exceptional experiences for guests. They are seeking a Catering Sales Manager who will manage sales efforts for the property, respond to catering opportunities, and develop new business to achieve revenue goals.

HospitalityLeisure

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Manages the sales efforts for the property including local corporate and social catering

Responds to incoming catering opportunities for the property

Identifies, qualifies and solicits new catering business to achieve personal and property revenue goals

Solicits affiliate business associated with citywide events from approved affiliate list provided by Citywide Sales Executive

Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them

Closes the best opportunities for the property based on market conditions and property needs

Uses negotiating skills and creative selling abilities to close on business and negotiate contracts

Works with the management team to create and implement a catering sales plan addressing revenue, customers and market

Designs, develops and sells creative catered events

Maximizes revenue by up-selling packages and creative food and beverage

Develops and manages catering sales revenue and operation budgets and provides forecasting reports

Develops menus that drive sales

Assists with selling, implementation and follow-through of catering promotions

Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards

Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence)

Establishes that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service

Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership

Handles social, government and corporate catering opportunities

Contracts and closes local catering and social business and confirms that business is turned over properly and in a timely fashion for quality service delivery

Achieves catering revenue goals by actively up selling each business opportunity to maximize revenue

Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience

Performs other duties, as assigned, to meet business needs

Interacts effectively with sales, vendors, competitors, local community, catering associations and other hotel departments in order to monitor guest satisfaction

Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event

Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event

Develops a close working relationship with operations to execute strategies at the property level

Qualification

Catering Sales ExperienceCustomer Service ExcellenceNegotiating SkillsRevenue ManagementEvent PlanningMarket AnalysisCreative SellingRelationship BuildingTeam Collaboration

Required

2 years of catering sales experience

Preferred

CI-TY experience preferred but not required

Benefits

Highly competitive wages

An exceptional benefit plan for eligible associates & your family members

401K matching program for eligible associates

Flexible scheduling to allow you to focus on what is important to you.

Discounts with our Crescent managed properties in North America for you & your family members

Marriott Employee Room Rate Discount Program

Company

Crescent Hotels & Resorts

This is the guiding principle that drives every aspect of hotel operations through Crescent Hotels & Resorts.

Founded in 2001

Fairfax, Virginia, USA

5001-10000 employees

http://www.chrco.com

H1B Sponsorship

Crescent Hotels & Resorts has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (2)

2023 (1)

2021 (1)

2020 (1)