Aspen Dental · 22 hours ago
Supervisor, Digital Helpdesk
Illinois, United States
Full-time
Hybrid
Mid Level
$33/hr - $36/hr
3+ years expAspen Dental is seeking a Supervisor of Digital Help Desk to lead a team dedicated to providing exceptional support to their doctors, offices, and field leaders. The role involves managing customer inquiries and escalations, ensuring service excellence, and providing leadership and development to the Digital Help Desk team.
DentalHealth CareHospital
Responsibilities
Customer Support Leadership: Lead a team focused on managing escalations, resolving questions, and delivering solutions to customer issues with urgency and precision. Provide support to Digital Dentistry processes and workflows
Workforce Management: Coordinate Team availability to ensure agents are available to provide Digital Dentistry Support at any given time. Ensures support processes are completed in a timely manner
Collaboration and Partnership: Partners with associated Digital Dentistry support teams to escalate and resolve issues, and collaborates with Field Teams & Leadership to resolve and provide feedback on support-related issues
Continuous Improvement: Analyze trends in customer feedback and operational performance and provides learnings to Support Leadership
Team Development: Provide direct support and guidance to a high-performing team that is equipped to handle complex issues and provide world-class customer service. Continue to build and support an 'Anything People' culture amongst team and business partners
Metrics and Reporting: Manage Team dashboards and escalate unresolved inquiries to Leadership. Track and report on customer service KPIs, using data to inform decisions and drive accountability
Qualification
Required
High school graduate or equivalent
3+ years of experience in customer service or operations, preferably in healthcare, manufacturing, or digital services
Familiarity with dental, medical, or manufacturing environments
Ability to lead a team in a fast-paced, Remote Work environment
Experience managing escalations in a multi-location or distributed service model
Must be comfortable assisting and/or training Field Team Members in a virtual environment
Experience in Digital Dentistry technologies and workflows - including 3Shape Scanners, Digital Design Workflows and the SprintRay Digital Ecosystem - required
Ability to multi-task
Strong problem-solving skills and a commitment to driving resolution and improvement
Excellent verbal and written communication skills
The ability to conduct up to 25% travel
Preferred
Experience in a Help Desk or Ticket Management System preferred, but not required
Company
Aspen Dental
Aspen Dental is a provider of general dentistry services.
5001-10000 employees
H1B Sponsorship
Aspen Dental has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (3)
2023 (20)
2022 (16)
2021 (14)
2020 (7)
Funding
Current Stage
Late StageLeadership Team
Kimberly Cameron Jones
Vice President of Hygiene Operations
Recent News
2025-12-08
Company data provided by crunchbase