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JCPenney · 3 months ago

Omnichannel Associate - Tech Ridge Ctr

Austin, TX

Part-time

Onsite

Entry Level

$13.50/hr - $16.88/hr

1+ years exp

JCPenney is the shopping destination for diverse, working American families. The Omnichannel Associate is responsible for contributing to profitable sales growth by executing Enterprise Fulfillment and jcp.com activities, providing excellent customer service, and managing general operations within the store.

E-CommerceFashionRetail

Responsibilities

Greets and assists customers in finding products, delivering outstanding customer service; demonstrates customer service behaviors consistently; actively listens to customer issues in a calm and agreeable manner to resolve problems; actively promotes company products and services; partners with team members effectively

Monitors the Enterprise Fulfillment systems application, picks merchandise orders, and acknowledges completion in the system; accurately packs orders in accordance with packaging requirements and timelines; completes all Ship from Store and Buy Online Pickup in Store activities in a timely manner

Researches jcp.com order shortages/overages and completes shipment check-in; completes order binning and system reporting to complete the jcp.com processes; assists with overall organization and maintenance of jcp.com stock area; processes jcp.com order deliver and return transactions on the register

Partners with Merchandise Associates/Assistants to replenish store and/or takes personal action to replenish products from inventory; Participates in annual inventory process

Consistently meets established performance standards; including but not limited to: shrink and safety initiatives, Omnichannel, customer service, profit, productivity, and attendance