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SAIC · 17 hours ago

Network Engineer Associate

San Diego, CA

Full-time

Onsite

Entry Level

$40K/yr - $80K/yr

1+ years exp

SAIC is seeking a Junior TACNET ISEA Network Engineer to support the Tactical Networks capabilities in San Diego, CA. This role involves providing technical assistance and troubleshooting support to US Navy Fleet Users in a fast-paced environment, ensuring the sustainment and modernization of various network systems.

Information TechnologySecurityService IndustrySoftware

Work & Life Balance

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Via distance support (Help Desk/networking monitoring), provide technical assistance and troubleshooting steps to USN Fleet Users/Administrators with PMW160 TACNET CB-ISEA supported networks

Interface with Active Duty personnel and US Government employees to provide break/fix support to NAVWAR fielded Tactical Networks in a fast paced, high energy environment

Responds to requests for technical assistance in person, over the phone, and via email

Analyze issues in an Enterprise LAN Shipboard Environment to determine the best course of action for resolution

Diagnose and resolve basic technical hardware and software issues as well as logistics and administrative questions

Research questions using available information resources: technical manuals, operating and administrator guides, fleet advisory messages (FAMs), and internal approved knowledge base(s)

Advise customer on appropriate action(s) towards resolution

Follow standard help desk procedures

Log all help desk/networking monitoring interactions in HELIX ticketing system

Redirect problems to appropriate resources

Identify and escalate situations requiring urgent attention

Track and route problems and requests and document resolutions

Prepare various activity reports and respond to data and metrics calls

Stay current with system information, changes and updates

Works on assignments that are moderately complex in nature

Interacts daily with supervisor, peer groups, and customers

Provide server break-fix and provide remote support for server, network, desktop, and peripheral equipment

Interface and direct US Navy Customers regarding the proper approach to maintaining US Navy Afloat networks and the associated network components supporting data, voice and/or audio communication activities

Interaction normally involves exchange or presentation of factual information

Qualification

CompTIA Security +IAT 2 certificationCisco switchesRoutersWindows ServerNetworking conceptsMicrosoft OfficeDatabase SoftwareHelpdesk experienceCustomer ServiceCommunication skillsProblem-solving

Required

Bachelors degree or applicable military experience OR 1 year of related experience with either a HS/GED

Must be a U.S. Citizen

Must have an Active Secret Clearance at start

CompTIA Security + Certification required

Must be able to become IAT 2 certified within 6 months of higher date. ITA 2 certification includes a minimum of one additional certification (CCNA, MCSA, MCSE, Linux+, VCP, etc.)

Familiarity with one of the following systems a PLUS: CANES, ADNS, CENTRIXS, ISNS/ORT, ONE-NET, SCI-Networks, SUB-LAN, VIXS, WRBS, CND and SCIP-IWF

Administration experience with Cisco switches and routers OR Windows Sever

Experience with basic networking concepts and protocols

Experience supporting Microsoft Office and Windows OS in an enterprise environment

Familiarity with Excel, PowerPoint, Outlook, Word and Database Software

Understanding of Databases and knowledge Management tools

Knowledge on how to query and tailor reports from a database

Ability to work any 8-hour shift assigned including evenings and overnight