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First Northern Bank · 2 days ago

Customer Support Specialist

United States

Full-time

Remote

Entry Level

$20/hr - $24/hr

2+ years exp

First Northern Bank is seeking a Customer Support Specialist to provide solutions and support for customers regarding all Bank products and services. This role involves responding to customer inquiries, processing transactions, and maintaining compliance with Bank policies while promoting excellent customer service.

BankingFinancial Services

Responsibilities

Responsible for maintaining a professional demeanor and always adhering to First Northern Bank’s Telephone Etiquette Standards

Respond to customer inquiries through multiple platforms regarding the full range of customer transactions, banking products and services, account status and card status

Process all stop payments, funds transfers, check orders, Telebank access, and service charges fees/refunds for customers over the phone and through Online Banking

Review issues, perform research, and initiate resolutions within established guidelines

Inform customers of resolutions in a timely manner

Advise supervisor of irregular or recurring problems and makes recommendations to improve the service provided

Follow established Bank policies, procedures, and guidelines for transaction processing and customer service

Protect the Bank’s assets/income and maintain the confidentiality of customer information

Responsible for promoting the Bank’s philosophy of excellent customer service

Maintain current knowledge of Bank regulations; ensure compliance with all federal, state and Bank policies, procedures and regulations