Northern Trust · 2 months ago
Product Manager - Customer Experience (Enrollments & Entitlements)
Chicago, IL
Full-time
Onsite
Mid Level
$89K/yr - $151K/yrNorthern Trust is a globally recognized financial institution that has been in operation since 1889. The Product Manager will execute the product strategy, manage product lifecycle activities, and support new product introductions while ensuring customer satisfaction and operational efficiency.
BankingFinanceFinancial ServicesWealth Management
Responsibilities
Support discovery and innovation by creating client personas and evaluating competitors
Assist in new product planning activities by deriving forecasts, composing product requirements and establishing future metrics
Display a balanced, cross-functional perspective, liaising with the business to improve efficiency, effectiveness and productivity
Support new product introduction by creating the risk analysis
Track customer satisfaction, evaluate metrics and KPIs, gauge channel performance, conduct post product launch audits
Provide sales support through RFP response and review
Monitor capital and expenses and rate card alignment across regions
As subject area expert, provides comprehensive, in-depth consulting and leadership to team and partners at a high technical level
Role is balanced between high level operational execution and development, and execution of strategic direction of business function activities
Qualification
Required
Strong oral and written communication skills are required
Experienced in constructing/overseeing logical and conclusive presentations
Solid understanding or knowledge of 2-4+ NT products or business areas within an umbrella, mastery of 1-2+ and an understanding of client needs and how this impacts the product development agenda/roadmap
Good in building key relationships, influencing and negotiating with clients, partners and leaders across multiple disciplines
Organizational skills are required to support the Business Unit's goals, resources needed, and to assess and develop the skills of staff
A College or University degree and/or relevant proven work experience is required
Preferred
Program or project management experience is advantageous; planning, analysis, design and governance
Knowledge of business strategy development is necessary to provide long term planning and to manage the profitability/performance of a major business segment
Benefits
Retirement benefits (401k and pension)
Health and welfare benefits (medical, dental, vision, spending accounts and disability)
Paid time off
Parental and caregiver leave
Life & accident insurance
Other voluntary and well-being benefits
Discretionary bonus program that may include an equity component
Company
Northern Trust
Northern Trust is a global leader in delivering innovative investment management, asset and fund administration, fiduciary and banking.
Founded in 1889
10001+ employees
H1B Sponsorship
Northern Trust has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (180)
2024 (203)
2023 (102)
2022 (74)
2021 (298)
2020 (83)
Funding
Current Stage
Public CompanyTotal Funding
$1.25B2025-11-20Post Ipo Debt· $1.25B
1978-01-13IPO
Leadership Team
Michael O'Grady
President, Chief Executive Officer & Director
Peter Cherecwich
Chief Operating Officer
Recent News
Business Wire
2025-12-18
2025-12-11
Company data provided by crunchbase