NEOGOV · 1 month ago
Corrections Specialist 2, Patient Care Navigator - MCC
Snohomish County – Monroe, WA
Full-time
Onsite
Mid Level
$5,892/mo - $7,930/mo
3+ years expNEOGOV is seeking a highly motivated individual for the position of Corrections Specialist 2 (Patient Care Navigator) at the Monroe Correctional Complex in Washington. The role involves providing outreach and education services for high-risk members, coordinating care, and advocating for vulnerable patient populations to ensure access to necessary medical services.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Assist patient in navigating diagnosis and treatment for Gender Affirming Care, cancer, and other complex chronic diseases involving multiple sites of care. Establish rapport with patient’s face-to-face encounters and written communication to serve as point of contact and link between care team members and patients at risk to encounter barriers to necessary care. Serve as a point of contact to informally resolve patient's concerns or barriers related to access to timely care
Coordinate and facilitate services and resources to support coordination and continuity of care
Collaborate with physicians, peers, re-entry team, and others to coordinate care across the health care continuum. Continually improve patient care and services hill wide
Work quickly to eliminate barriers and challenges associated with cross-continuum care coordination that might adversely impact patient care
Works to eliminate barriers that might otherwise adversely impact patient care/outcomes
Accesses and acts on information related to denials and barriers to ensure effective continuity of care
Refers quality, infection control and risk management issues to appropriate individuals or departments
Serve as a patient liaison and advocate for vulnerable patient populations to achieve quality patient focused outcomes
Provide liaison services between provider and clients. Assist clients in completing forms and applications to receive services
Assists patients along their care pathway by serving as an advocate
Share patient care navigator findings and patient response with care team; remain a support system throughout the patient’s course of treatment
Provide education material and logistical support
Provide education and support to promote patient coping skills. Ensure that patients understand follow-up and referral information
Maintain ongoing communication with patients to check progress
Collaborate with the patient, reentry team and interdisciplinary team
Provide relevant education and information regarding resources to patient/surrogate
Provide support for patients on PCN caseload or newly after hospitalization or infirmary stay to promote self-care
Meet with patients within fourteen days of being notified of potential need to discuss Gender Affirming medical treatments and services available
Provide and ensure effective communication and documentation
Protect the confidentiality of health records
Communicate with multidisciplinary team
Document encounters in the medical records with clarity and conciseness unique to each specific patient or family interaction and in accordance with legal, regulatory and departmental standards
Actively participate in facility wide coordinated quality improvements, meetings, projects and programs
Maintains current knowledge of department policies/standards/procedures, new clinical procedures/processes, patient safety goals, core measures, quality indicators and other issues/requirements
Participate as successful member of multi-disciplinary team, understanding the value of individual work roles and standards
Participate in required trainings and attend department team meetings
Develop and maintain processes
Maintain detailed knowledge of the Guidelines for Healthcare of Transgender Individuals
Assist treatment providers with case management and case tracking
Attend the Gender Affirming Pre-Surgical MDT meeting, Transgender Cultural Awareness meeting, LGBTQ+ Peer Support Group meeting and other related duties as appropriate, scheduled or directed
Establish rapport that preserves professional boundaries with patients. Other duties as assigned
Basic knowledge of appropriate boundaries and limits around personal self-disclosure when working as a member of health and support services
Cultural Sensitivity and Competence
Sensitivity to coordination of care requirements for all patients
Encourage patients in achieving identified health improvement and stabilization goals
Other tasks as assigned
Qualification
Required
Proficiency using Microsoft Office software (Word, Excel, Outlook). Excellent written and verbal communication skills
One of the following: Three (3) years of professional experience providing healthcare case management services in adult or juvenile corrections, social services, or closely related field. Two (2) years working with Medicaid systems AND supervisory experience
Preferred
Bachelor's degree in a social service-related field from an accredited college or university whose accreditation is recognized by the US Department of Education or the Council for Higher Education Accreditation (CHEA). Note: Additional qualifying experience will substitute, year for year, for up to two years of the desired education
Experience working in Adult Corrections Health Services, Social Services or other closely related field
Experience working with or around patients with a mental health diagnosis
Benefits
Remote/telework/flexible schedules (depending on position)
Up to 25 paid vacations days a year
8 hours of paid sick leave per month
12 paid holidays a year
Generous retirement plan
Flex Spending Accounts
Dependent Care Assistance
Deferred Compensation and so much more!
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
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