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Walmart Canada · 1 month ago

Manager, Process Improvement

(USA) J Street Offices, Suite #2 AR BENTONVILLE Home Office

Full-time

Onsite

Mid, Senior Level

$80K/yr - $155K/yr

2+ years exp

Walmart Canada is seeking a Manager, Process Improvement to lead initiatives that enhance key business functions through performance data analysis and sustainable solutions development. The role involves collaborating with cross-functional teams, overseeing global projects, and mentoring associates to promote operational excellence and accountability.

DeliveryRetailShopping

Responsibilities

Develop and implement process improvement initiatives to drive business objectives and enhance operational efficiency

Analyze data to assess current performance, identify gaps, and recommend sustainable solutions

Collaborate with cross-functional teams to align on improvement strategies and communicate changes to stakeholders

Lead change management projects, ensuring readiness, managing expectations, and supporting adoption of new processes

Monitor program performance against metrics, addressing post-implementation issues and refining solutions

Provide guidance on policies and procedures to ensure compliance and effective controls

Mentor associates, fostering development and accountability within the team

Manages initiatives and processes for MRO parts supply chain management to ensure effective and timely maintenance of assets that Facility Services supports including ensuring parts supplier compliance with new or existing systems, supplier contracts, and service level agreements; implement strategies for warehouse and van inventory stocking; utilizing the right technology and processes to optimize Walmart preferred suppliers, at Walmart negotiated pricing, consuming Walmart specified items; execute technology and support enhancements to increase technician repair time efficiency and asset uptime; facilitate supplier sourcing events with Walmart Global Procurement partners

Supports cross-functional teams engaged in Facility Services Initiatives and special projects by utilizing parts and materials usage data to inform asset condition, total cost of ownership, forecast spend and frequency of use, predict parts needed for specific scopes of work; OEM conversion and SKU consolidation; leverage data to drive down cost, improve operational effectiveness, and technician efficiency

Manages parts escalations from field-based technicians, including sourcing, supplier updates, and order entry. Proactively works aging purchase orders and back orders for timely and accurate updates using Walmart purchase order systems and work order management systems

Supplier Relationship Management, including regularly scheduled scorecard discussions, onboarding and offboarding suppliers, improving supplier performance and support; supplier catalog management to eliminate non-specified items, review for preferred pricing from in-stock suppliers, ensure catalog richness including pictures and attributes, and building associates for like-for-like products

Manage a high performing team, including category manager SME’s and analysts, ensuring the team is providing excellence in service, strong product knowledge, and is effectively achieving department and team goals

Qualification

Process ImprovementData AnalysisChange ManagementProject ManagementSix SigmaStakeholder ManagementCross-functional LeadershipMentoring

Required

Bachelor's degree in Finance, Human Resources, Engineering, Supply Chain, or related field

2 years' experience in consulting, project management, business strategy, or relevant area OR 4 years' experience in consulting, project management, business strategy, or related area

Proven experience leading process improvement initiatives using data analysis and evaluation to identify gaps and opportunities

Expertise in change management with the ability to lead transformational projects and ensure sustainable adoption

Strong cross-functional team leadership and stakeholder management skills to align and influence partnering teams

Proficiency in project management, including planning, execution, and monitoring of improvement programs

Knowledge of Six Sigma methodology and best practices to drive operational excellence

Ability to mentor and develop associates, fostering a culture of continuous learning and accountability

Preferred

Leadership of cross-functional task forces or projects

Project Management Masters

Masters: Human Resources

Masters: Supply Chain

Lean Six Sigma Champion Certification - Certification

Benefits

Health benefits include medical, vision and dental coverage.

Financial benefits include 401(k), stock purchase and company-paid life insurance.

Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.

Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities.