WAYROBO PTE. LTD. · 2 days ago
Field Application Engineer-FAE（home-based Florida USA)
Orlando, FL
Full-time
Hybrid
Entry, Mid Level
2+ years expWayrobo Pte. Ltd. is a company that revolutionizes Golf Course and Driving Range maintenance with innovative robotics solutions. They are seeking a Field Application Engineer to provide technical support, engage with customers, and implement development testing for R&D projects in Florida, United States.
Industrial Automation
No H1B
Responsibilities
Provide technical support for the product installation, software setup, calibration and operation for the mobile robotic equipment both on-site and remotely
Maintain the relationship with customers and provide technical support to customers, including remote technical guidance or on-site after-sales service etc
Act as liaison between customers and internal support channels (Sales, PM, R&D) to address any gaps in product usage to improve overall customer experience
Gather and report market insights and user feedback to help improve product design and functionality
Cooperate with sales team and pay visit to potential customers by providing on-site technical support
Prepare and update user manuals, installation guides, and FAQs
Deliver product training sessions for distributors and customers in respect of operating procedures and function of the robotic products
Collaborate closely with the sales and marketing teams during exhibitions, demos, and customer visits
Implement the maintenance for the equipment regularly
Qualification
Required
Bachelor's degree in electrical engineering, mechatronics and industrial robots, or equivalent experience
Min. 2 years' experience in engineering of robotic products or mechanical equipment. Hands-on field application engineer experience in outdoor autonomous robotic equipment, mobile equipment for golf industry, agriculture automation is highly regarded
Knowledge in mechanical and electrical principles, strong technical troubleshooting and analytical skills
Excellent customer relationship manner and the ability to handle difficult situations with diligence. A problem solver and fast learner
Ability to translate customer requirements into clear feedback for R&D and sales teams
Self-motivated, accountable and able to work under pressure
Proactive, energetic, and passionate about innovation in robotic and automation products
Proficient in English communication skills and Chinese
Willingness to travel around 50% of work schedule mainly to customers, distributors etc. in domestic and surrounding area
A holder of permanent residence or with green card in local area, or willing to be dispatched to overseas countries with valid visa is a must
Preferred
Proficient in Chinese
Company
WAYROBO PTE. LTD.
At Wayrobo, we revolutionize Golf Course and Driving Range maintenance with our innovative robotics solutions.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase