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NAVY EXCHANGE SERVICE COMMAND (NEXCOM) · 1 day ago

ASSET PROTECT/ OMNI-CHANNEL FRAUD SPEC (LEVEL I)

United States-Virginia-Virginia Beach

Full-time

Onsite

Entry Level

2+ years exp

Navy Exchange Service Command (NEXCOM) is responsible for protecting its assets by analyzing e-commerce data and identifying fraud. The role involves monitoring online trends, resolving online investigations, and collaborating with teams to mitigate fraud risks.

Information Technology

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Completes review of fraudulent e-Commerce omni-channel transactions utilizing NEXCOM tools, including Order Management System (OMS), e-Commerce fraud tool CLEAR, and other supporting tools as needed to prevent fraud exposure for the NEXCOM enterprise

Resolves issues within the parameters of authorized authority and seeks the assistance of immediate supervisors regarding rare and unusual issues

Verifies customer accounts, including new accounts, and reviews pre-existing accounts to ensure details are valid and they are authorized patrons

Utilizes e-Commerce fraud tools to review various reports, including but not limited to overnight BOPIS orders, AVS declined orders, and VIP declined orders

Contacts customers to verify information as needed for account review and fraud review transactions, which support the Merchandising and Marketing Division Code M efforts to ensure a premier customer experience

Supports Little Creek e-Commerce Return Center (LCERC) as directed to ensure accurate inventories, transportation of merchandise, and verification of customer returns

Performs refunds, appeasements, returns processing for 3PL vendors and the NEXCOM White Glove Team, including reviews to ensure customers are not over-refunded due to chargebacks, appeasements, or other double refund situations

Reviews OMS reports, including but not limited to WREF and WRAC, to assist in releasing refunds stuck in OMS

Assists with chargeback reviews by validating shipping, tracking, appeasements, and refunds, providing information for dispute documentation

Supports Code M Loyalty Program by assisting with data management efforts as directed to ensure the accuracy of information

Performs cancellations of backordered items during reconciliation process reviews and 3PL cancellations of sold-out orders

Offers support to Asset Protection Division, Code S; Store Operations Division, Code N; and Code M personnel for support requests made via electronic submission systems and phone calls

Supports Code S efforts, including Code SBI (Security Background Investigations), Code S Operations, and investigative projects as assigned

Enters information into various systems, including APIS, DISS, and other specialized databases

Works various schedules, including nights and weekends, regularly to ensure mission requirements are met

Develops a strong working knowledge of Microsoft Office tools, Kount, e-Commerce exception-based reporting, and other Code S-related systems

Performs other related duties as assigned

Qualification

E-Commerce fraud analysisOMS proficiencyKount expertiseAnalytical planningLoss prevention experienceMicrosoft OfficeCustomer service skillsInvestigative skills

Required

A total of 2 years consisting of the following:

General Experience: One year of experience gained in the customer contact center, administrative, investigative, or loss prevention fields, which enabled the applicant to develop skills in dealing with others in person-to-person work relationships and the ability to exercise mature judgment

Or Substitution of Education for Experience: One year of related academic study above the high school level may be substituted for nine months of experience, up to a maximum of a four-year bachelor's degree, for three years of general knowledge

And Specialized Experience: One year of progressively responsible experience in an e-Commerce OMNI-Channel environment involving analytical planning, advisory, operational, or evaluative security investigation work, internal review and control techniques, reducing and controlling inventory shrink, and proficiency in MS Office

This experience may include prior experience in basic fraud review of e-Commerce OMNI-Channel transactions utilizing NEXCOM tools, including OMS, Kount, and other supporting tools as needed to prevent fraud exposure for the NEXCOM enterprise or similar corporate environment

Develops a strong working knowledge of Microsoft Office tools, Kount, e-Commerce exception-based reporting, and other Code S-related systems

Must receive and maintain a favorably adjudicated Tier 3 or equivalent Personnel Security investigation, granting eligibility for assignment and retention in a sensitive national security position

Company

NAVY EXCHANGE SERVICE COMMAND (NEXCOM)

Glassdoor3.4

The Navy Exchange Service Command (NEXCOM) Enterprise encompasses six business lines, boasting a workforce of more than 14,000 associates located around the globe.

Founded in 1946

Virginia Beach, Virginia, USA

10001+ employees