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RXO, Inc. · 2 days ago

Lead Specialist Claims

East Syracuse, NY

Full-time

Onsite

Entry, Mid Level

$24/hr - $25/hr

1+ years exp

RXO, Inc. is a leading provider of transportation solutions, revolutionizing the industry with cutting-edge technology. The Lead Specialist Claims role involves managing cargo claims, ensuring compliance with company policies, and providing superior service to customers.

LogisticsSupply Chain ManagementTransportation

Responsibilities

Complete data entry and other tasks needed for claims received in US Mail or Email to support department operations

Conclude cargo claims to meet individual, team, and company goals; process claims according to company policies and procedures

Understand and qualify type of claims filed; investigate cargo claims for loss and damage to determine company liability and costs for damage or loss while protecting company and customer interests

Understand and interpret legal limits of liability as stipulated in the contracts and applicable governing publications

Communicate with Sales, Operations, and customers when needed regarding disposition of claims

Compose professional claims correspondence Handle customer inquiries and complaints

Qualification

Cargo claims experienceMicrosoft WordMicrosoft ExcelCommon Law LiabilityTransportation ContractsCustomer service skillsWritten communicationVerbal communicationOrganizational skills

Required

1 year of experience as a cargo claims examiner, analyst, or other cargo claims experience

Proficiency with Microsoft Word and Excel, with excellent typing and PC skills

Preferred

Associates degree or an equivalent combination of education and experience

Knowledge of Common Law Liability, Code of Federal Regulations, Rules and Tariffs, Transportation Contracts and Agreements, and the National Motor Freight Classification system

Demonstrated ability to work under strict deadlines utilizing good planning and organizational skills

Exceptional customer service skills

Excellent written, verbal, and telephone communication skills

Benefits

Competitive pay

Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave

401(k) retirement plan with up to 5% company match

Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity

Employee Assistance Program (EAP)

Tuition reimbursement, adoption assistance

Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account

Health Reimbursement Arrangement

Company

RXO, Inc.

RXO is an asset-light transportation provider that uses a best-in-class combination of scale, technology and third-party capacity to move freight for our customers.

Founded in 2022

Charlotte, North Carolina, USA

5001-10000 employees