Member Service Center Specialist I, II, III, or Senior - AZ jobs in United States
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Alaska USA · 18 hours ago

Member Service Center Specialist I, II, III, or Senior - AZ

positionGlendale, AZ
timeFull-time
remoteOnsite
seniorityEntry, Mid, Senior Level
money$40K/yr - $73K/yr

Global Credit Union is seeking a Member Service Center Specialist to provide excellent member service and handle inquiries. The role involves answering member telephone inquiries, processing transactions, and maintaining knowledge of credit union services.

BankingFinanceFinancial Services

Responsibilities

Responsible for providing prompt, professional, helpful, knowledgeable and courteous member service
In compliance with credit union marketing image and service delivery goals, answer inquiries and provide information on all types of accounts, loans and other credit union services
Develop and maintain a current in-depth knowledge of credit union services and policies
Receive and post, or accurately record and forward for processing, member account transactions and research requests
Perform assigned authority level responsibilities
Identify and offer products and services that would be beneficial to the member
Perform other duties as assigned

Qualification

Customer service experienceEnglish communicationMulti-tasking abilityPleasant telephone voiceCredit union services

Required

High school graduate or equivalent
Prior customer interactive experience
Must have a pleasant telephone voice
Demonstrate a mastery of English speaking, comprehension and communicate clearly
Ability to perform multiple functions simultaneously

Benefits

Short-term and long-term incentives
Comprehensive medical, dental and vision insurance plan that has HSA and FSA options
401(k) plan with a 5% match
Employee Assistance Program (EAP)
Life and disability coverage
Voluntary cash benefits for accident, hospitalization and critical illness
Tuition Reimbursement
Generous leave programs to include Paid Time Off accrual, Paid Sick Leave, Paid Holidays

Company

Alaska USA

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Global Credit Union—formerly Alaska USA—is a community of people who help members build better financial futures.
dateFounded in 1985
location
Anchorage, Alaska, USA
people-size1001-5000 employees
web-link
https://globalcu.org/

Funding

Current Stage
Late Stage
Total Funding
$110M
2023-04-07Debt Financing· $110M

Leadership Team

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Geoff Lundfelt
President and CEO
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Elizabeth Pavlas
Chief Operations Officer
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Company data provided by crunchbase