KARL STORZ North America · 1 day ago
OR1 Field Software Support Engineer
El Segundo, CA
Full-time
Hybrid
Senior Level
5+ years expKARL STORZ North America is a leader in medical technology, seeking an OR1 Field Software Support Engineer to transform operating rooms with innovative software solutions. In this role, you will provide expert support, resolve complex software challenges, and drive customer success in clinical environments.
Medical Device
Responsibilities
Diagnose, troubleshoot, and resolve complex software-related issues, including installation, configuration, and performance challenges
Serve as an escalation point for software escalations, providing in-depth knowledge to accelerate root cause identification and resolution
Collaborate with R&D and software engineering teams to drive product improvements and innovation
Deliver exceptional customer support and technical guidance, ensuring high levels of customer satisfaction
Develop and share best practices to enhance field operations and customer success
Qualification
Required
5+ years of network and software troubleshooting experience (7+ years preferred)
Bachelor's degree in engineering or equivalent experience
Working knowledge of Windows Server 2016+ environments, IT infrastructure, and cybersecurity threats
Excellent communication, problem-solving, and documentation skills
Strong customer service orientation and ability to work in high-pressure situations
Ability to travel up to at least 80% intermittently across the US, with flexibility to work in various clinical environments
Preferred
Microsoft Certified Solutions Associate (MCSA) or equivalent
Cisco CCNA or equivalent
Benefits
Opportunity to shape the future of healthcare technology.
Collaborative, dynamic team environment.
Competitive salary and benefits package.
Professional growth and development opportunities.
Company
KARL STORZ North America
KARL STORZ North America is a leader in endoscopic technology and imaging solutions across virtually all surgical specialties.
1001-5000 employees
H1B Sponsorship
KARL STORZ North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (14)
2022 (6)
2021 (8)
2020 (10)
Funding
Current Stage
Late StageLeadership Team
Bethany Kucera
Senior Human Resources Business Partner
Eric Allen, SHRM-CP
Human Resources Business Partner
Company data provided by crunchbase