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NANA · 1 day ago

Knowledge Manager

Washington, DC

Full-time

Onsite

Senior Level

$150K/yr - $155K/yr

5+ years exp

NANA is a company focused on supporting the Defense Intelligence Agency (DIA) mission by enhancing enterprise knowledge sharing and collaboration. The Knowledge Manager role involves designing and maintaining SharePoint environments to facilitate knowledge management and information-sharing initiatives within a federal environment.

Mining

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Reports directly to the Project Manager (PjM) and Deputy Project Manager (DPjM)

Works individually and as part of a team

Manage, maintain, and secure SharePoint 2019 environment to ensure high availability, compliance, and optimized performance across classified systems

Design and sustain SharePoint sites, templates, and content aligned with agency branding and KM standards to meet evolving mission needs

Provide technical support, troubleshoot issues, and document resolutions

Design, configure, and customize SharePoint solutions using Power Automate, Power Apps, SharePoint Designer, JSON schema, and REST API integrations

Apply HTML5 and CSS3 to personalize SharePoint interfaces, optimizing site performance and visual consistency

Support DIA DO modernization by improving data processing, information control, and real-time data access through SharePoint, collaboration portals, and internal databases

Collaborate with mission experts and government leadership to plan, develop, and prioritize capabilities that align with DIA, DoD, and IC mission objectives

Develop and execute enterprise knowledge management strategies to standardize knowledge creation, sharing, and reuse across DIA while ensuring quality, integration, and compliance

Implement metadata, taxonomy, and governance models that enable efficient knowledge capture, retrieval, and reuse across project teams

Apply data analytics to measure impact, identify efficiencies, and inform strategic and resource planning decisions

Monitor site analytics and user engagement to assess adoption trends and recommend improvements

Drive innovation by introducing the agency best practices and new KM frameworks that strengthen collaboration and operational transparency

Enforce SharePoint governance policies, access control, and best practices in accordance with DoD/IC data-handling guidelines

Maintain audit trails, change logs, and version histories to ensure compliance with federal record-keeping requirements

Automate processes with SharePoint and Microsoft 365 to streamline workflows, reduce manual effort, and enhance knowledge management

Conduct user training and create reference materials to improve adoption and effective use of SharePoint for collaboration and document management

Evaluate new Microsoft 365 features, SharePoint capabilities, and KM technologies for potential implementation within the environment

Partner with government customers and technical teams to define SharePoint requirements and deliver mission-aligned solutions

Support cross-functional knowledge-sharing efforts to ensure consistent, accurate, and accessible information across all directorates

Qualification

SharePoint developmentKnowledge managementPower Platform toolsMetadata/taxonomy modelsHTML5CSS3REST APISharePoint DesignerData analyticsTechnical supportUser trainingTeam collaboration

Required

Minimum 5 years of demonstrated experience working with MS SharePoint

Able to work individually and as part of a collaborative team

Demonstrated success in managing multiple priorities and delivering results in high-pressure, fast-paced environments

Demonstrated experience with MS Office Suite and expertise in conducting data and statistical manipulation

Proficiency with Power Platform tools (Power Automate, Power Apps), JSON, HTML, CSS, and REST API

SharePoint Designer

Demonstrated experience implementing KM frameworks, metadata/taxonomy models, and governance strategies

Current active TS/SCI security clearance

Current CI Poly recognized by DIA or ability to obtain as part of the onboarding process

Preferred

Experience supporting SharePoint environments within DoD or other Intelligence Community environments

Successfully completion of MS Certified Solutions Expert (Excel, SharePoint, and/or PowerPoint)

Familiarity with DoD IT policies, RMF, and data-security protocols

Working knowledge of Tableau, Power BI, ArcGIS, and the ability to produce photo process/editing, graphic design and creation of professional multi-media presentations in SharePoint

Benefits

The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits.

Paid Time Off (PTO) is offered to regular full-time and part-time employees.