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YMCA of Greater San Francisco · 1 day ago

Aquatics Operations Coordinator

San Francisco, CA

Full-time

Onsite

Mid Level

$28/hr - $33/hr

YMCA of Greater San Francisco is a leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility. The Aquatics Operations Coordinator oversees aquatics programs, manages staff, and ensures a safe aquatic environment while engaging with community members and maintaining program quality.

Health Care

Responsibilities

Recruiting, hiring, training, and scheduling swim instructors, lead instructors, and coaches

Reviewing staff performance and providing coaching and feedback

Developing strategies to motivate and guide teams toward meeting goals

Ensuring staff certifications are current and providing ongoing training

Mentoring and supporting staff development through regular feedback

Overseeing aquatic programs, including group and private lessons

Ensuring swim lessons meet branch objectives and adhere to Y standards

Monitoring and managing swim lesson rosters and accurate data entry

Maintaining program quality and addressing areas for improvement promptly

Delivering excellent service to program participants and engaging with Y members

Managing communication with families and participants regarding swim lessons

Ensuring a positive experience and maintaining composure in high-pressure situations

Approving and adjusting swim instructor schedules to ensure program coverage

Providing coverage for swim instructors and lifeguards as needed

Coordinating with the Aquatics Director for operational needs

Building relationships with community partners, such as childcare centers and schools

Updating marketing materials and managing the pool schedule (both online and paper)

Supporting volunteer recruitment for the Annual Giving Campaign

Helping organize events like Safety Around Water week and summer splash camps

Monitoring swim lesson revenue and expenses with the Aquatics Director

Implementing financial strategies to align with program objectives

Using participant feedback to evaluate and improve programs

Leading staff meetings and training sessions

Organizing and leading at least four annual Swim Lesson Instructor courses

Educating staff on Aquatics Safety Policies and Procedures

Ensuring compliance with safety policies in collaboration with safety and program directors

Providing coverage for lifeguarding or swim instructing as needed

Ensuring availability during mornings, evenings, and weekends based on program or facility needs

Qualification

Staff ManagementAquatics Safety ComplianceCustomer ServiceProgram SupervisionTraining DevelopmentFinancial OversightCommunity RelationsSchedulingEvent Organization

Required

Experience in staff management and development, including recruiting, hiring, training, and scheduling swim instructors, lead instructors, and coaches

Ability to review staff performance and provide coaching and feedback

Skills in developing strategies to motivate and guide teams toward meeting goals

Knowledge of ensuring staff certifications are current and providing ongoing training

Experience in mentoring and supporting staff development through regular feedback

Ability to oversee aquatic programs, including group and private lessons

Knowledge of ensuring swim lessons meet branch objectives and adhere to Y standards

Skills in monitoring and managing swim lesson rosters and accurate data entry

Experience in maintaining program quality and addressing areas for improvement promptly

Ability to deliver excellent service to program participants and engage with Y members

Skills in managing communication with families and participants regarding swim lessons

Ability to ensure a positive experience and maintain composure in high-pressure situations

Experience in approving and adjusting swim instructor schedules to ensure program coverage

Ability to provide coverage for swim instructors and lifeguards as needed

Skills in coordinating with the Aquatics Director for operational needs

Experience in building relationships with community partners, such as childcare centers and schools

Ability to update marketing materials and manage the pool schedule (both online and paper)

Experience in supporting volunteer recruitment for the Annual Giving Campaign

Ability to help organize events like Safety Around Water week and summer splash camps

Experience in monitoring swim lesson revenue and expenses with the Aquatics Director

Ability to implement financial strategies to align with program objectives

Skills in using participant feedback to evaluate and improve programs

Experience in leading staff meetings and training sessions

Ability to organize and lead at least four annual Swim Lesson Instructor courses

Knowledge of educating staff on Aquatics Safety Policies and Procedures

Ability to ensure compliance with safety policies in collaboration with safety and program directors

Experience in providing coverage for lifeguarding or swim instructing as needed

Ability to ensure availability during mornings, evenings, and weekends based on program or facility needs

Ability to manage administrative tasks such as scheduling shifts, maintaining accurate program records, and coordinating staffing needs

Skills in maintaining excellent customer service in a fast-paced setting

Ability to lift up to 50 lbs., assist with setting up or moving equipment, and demonstrate swimming techniques

Possess quick reflexes and the ability to respond effectively to emergencies in and around the water

Ability to maintain focus in a fast-paced environment while providing excellent customer service

Company

YMCA of Greater San Francisco

The YMCA of Greater San Francisco focuses on youth development, healthy living and social responsibility by enriching the lives of all people in spirit, mind and body.

Founded in 1853