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Rimrock · 1 day ago

Front Desk Receptionist- Full-Time

Billings, MT

Full-time

Onsite

New Grad, Entry Level

Rimrock is an organization that provides various services, and they are seeking a Front Desk Receptionist to handle general office duties and serve visitors. The role includes answering phones, welcoming patients, maintaining security, and assisting with administrative tasks.

Addiction TreatmentHealth CareMental HealthNon ProfitWellness

Responsibilities

Answer telephone and relay calls or messages

Maintaining lobby cleanliness, watering plants and making coffee

Monitor incoming Sfax and route to appropriate recipients

Welcomes patients and visitors by greeting in person or on the telephone, answering or referring inquiries

Greet admitting clients and their families, assist in completion of SAMS paperwork, releases, and tag incoming luggage for staff collection, notify RA staff to remove luggage from lobby immediately

Accept and document incoming client personal items

Maintains security by following procedures; monitoring visitor logbook; issuing visitor badges

Serve as backup for scheduling and maintaining appointments with Mental Health Services, Court Services, Outpatient Services, Medical Services and Admissions Departments

Check Electronic Health Record for new and returning patients to ensure proper documentation has been created and signed, including but not limited to updating demographic information, Release of Information (ROIs), Consent to Treats, and Financial Consents

Sort incoming mail, scan documents including but not limited to, prior authorization letters, insurance denial letters, and Medicaid authorizations to necessary departments, individuals, and shared drives. Distribute patient mail, HR, and C-suite mail without opening letters. All other items of mail are to be opened and sorted accordingly

Input checks into daily EOB log and add to Lockbox

Take credit card, check, and cash payments and ensure they are tracked correctly in accordance with Business Office procedures

Screen all outgoing mail and in person client requests for adherence to 42CFR Part 2, forwarding any items of concern to medical records for further instruction

Review and fulfill Worxhub requests from Medical Records

All other duties as assigned