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JLL · 3 days ago

Guest Services Representative

Chicago, IL

Full-time

Onsite

Entry Level

$19/hr - $19.50/hr

1+ years exp

JLL is a leading global provider of real estate and investment management services. They are currently seeking a Guest Services Representative to provide outstanding guest experiences and support to tenants and visitors at the reception desk.

CommercialReal Estate

No H1B

Responsibilities

The main functions of the Guest Services Representative are to provide outstanding guest experiences in a customer service setting by courteously greeting all tenants and visitors to the reception desk, and as a guest services resource for the tenants and visitors to the property

Courteously greet all tenants and visitors to the reception desk

Signing in all authorized visitors according to the policies, rules and regulations established by building management and/or tenants, ensuring all guests have been authorized to enter

Contact tenants in courteous and professional manner when a guest is not pre-registered, in accordance with all building SOPs

Provide excellent service to all guests arriving at the building

Answer and respond to tenant phone calls and e-mails for assistance throughout the day

Provide guidance and information as requested from tenants and visitors to the building

Ensure familiarity with building management and security protocol, directing any issues to the appropriately designated management

Develop and maintain professional relationships with key employee and tenant contacts at the property and proactively investigate all events occurring or hosted by the property

Maintain service alert awareness and report any security issues to the designated security and/or management parties

Ensure work and reception areas are neat and orderly with all personal items stowed away (eating and drinking not allowed at work areas)

Foster a positive and professional work environment at all times

Any additional duties as assigned

Qualification

High-end hospitality experienceOutstanding people skillsMS Office proficiencyCommunication skillsPositive personalityOrganizational skillsFlexibilityAdaptabilitySelf-starter