Mindlance · 2 days ago
Office Administrative and Customer Support - Supply Center Specialist
Madison, WI
Full-time
Onsite
Entry Level
1+ years expConfidential company is seeking a Supply Center Specialist to deliver a best-in-class customer experience within a scientific retail environment. The role involves maintaining optimized product availability, managing inventory, and ensuring customer satisfaction by building strong relationships with lab personnel and overseeing daily operations.
Human Resources
Responsibilities
Provide exceptional customer service by building strong relationships with on-site scientists, lab managers, and procurement teams to anticipate needs and resolve product-related inquiries quickly
Oversee daily inventory management, including receiving, unpacking, restocking, rotating, and auditing stock to maintain optimal product mix and accuracy
Maintain merchandising and branding standards, ensuring the Supply Center is visually organized, compliant, and reflective of Thermo Fisher’s brand
Support growth initiatives by identifying new product opportunities and implementing on-site promotions, product shows, and customer engagement events
Collaborate with commercial teams to communicate customer feedback, customer trends, and competitive intelligence to drive business improvement and increase market share
Utilize internal systems (e.g., Supply Center Management System) to manage orders, monitor usage trends, and ensure accurate and timely replenishment. This role may also play a role in analyzing purchasing trends through Supply Center reporting to identify the above market share opportunities
Implement and assist with product shows, seminars, and other on-site promotional events tied to Supply Center
Complete all required training
Will perform other related duties as the need arises and/or assigned including training and onboarding of new Supply Center Service Representatives
Qualification
Required
High school diploma required
Minimum of 1 year of proven experience in customer service, retail, sales, research & development or another related field
Organized, attention to detail and ability to work autonomously
Customer-centric and has ability to quickly pick up customer requirements and respond quickly
Anticipates needs and problems at site while crafting solutions, in partnership with the Commercial Account Manager
Demonstrate a sense of urgency, contagious optimism and a 'can do' demeanor
Is innovative and never satisfied with the status quo
Greet challenges and change as an opportunity
Has courage and confidence to try new things and learn from mistakes
Encourages, motivates and collaborates with others
Builds effective partnerships with customers and colleagues
Work hours must be performed during normal business hours to match delivery times and customer hours
Daily car travel to and from account locations is required
Required to be able to lift up-to 15 lbs
May be required to stand for long periods of time while performing work duties
Preferred
Bachelor's degree in Science, but not required
Benefits
Mileage is reimbursed.
Company
Mindlance
Mindlance is a Staffing and Recruiting company which provides multi-vertical staffing services
1001-5000 employees
H1B Sponsorship
Mindlance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (71)
2024 (53)
2023 (37)
2022 (72)
2021 (36)
2020 (40)
Funding
Current Stage
Late StageLeadership Team
R
Rajat Paul Dhall
Co-Founder & Managing Director
V
Vik Kalra
Co-Founder and Managing Director
Recent News
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