Amazon · 3 days ago
Bilingual AHS Specialist - Spanish
Tempe, AZ
Full-time
Onsite
Entry Level
$31K/yr - $64K/yr
1+ years expAmazon.com is striving to be Earth's most customer-centric company, seeking a Bilingual AHS Specialist who acts as the primary interface between Amazon and business partners. The role focuses on providing world-class support to Sellers on the Amazon platform, addressing their needs and improving their performance through effective communication and problem-solving.
Artificial Intelligence (AI)DeliveryE-CommerceFoundational AIRetail
Responsibilities
Demonstrates effective, clear and professional written and oral communication
Provides prompt and efficient service to Amazon Sellers, including the appropriate escalation of Sellers’ issues
Maintains a positive and professional demeanor always portraying the company in a positive light while effectively managing sensitive issues
Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures
Contributes to a positive team environment and proactively aids team members with difficult contacts as needed
Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and attendance
Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions
Liaises with other departments as required to resolve Seller’s issues and questions
Qualification
Required
1+ years of customer service experience
Experience with Microsoft Office products and applications
Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Experience in payments or e-commerce
Speak, write, and read fluently in Spanish
Ability to be on site 5 days a week in Tempe, AZ
Preferred
Experience demonstrating problem solving and root cause analysis
Benefits
A full range of medical, financial, and/or other benefits
Company
Amazon
Amazon is a tech firm with a focus on e-commerce, cloud computing, digital streaming, and artificial intelligence.
10001+ employees
H1B Sponsorship
Amazon has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22803)
2024 (21175)
2023 (19057)
2022 (24088)
2021 (12233)
2020 (14881)
Funding
Current Stage
Public CompanyTotal Funding
$8.11BKey Investors
AmazonKleiner Perkins
2023-01-03Post Ipo Debt· $8B
2001-07-24Post Ipo Equity· $100M
1997-05-15IPO
Leadership Team
Douglas J. Herrington
CEO, Worldwide Amazon Stores
Werner Vogels
VP & CTO
Recent News
2026-01-25
2026-01-25
2026-01-25
Company data provided by crunchbase