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Perk · 20 hours ago

Information Technology Support Specialist

Boston, MA

Full-time

Onsite

Mid Level

$75K/yr - $100K/yr

3+ years exp

Perk is an ambitious AI-focused startup looking for a knowledgeable TechOps Specialist to enhance their IT experience. The role involves supporting day-to-day IT needs, managing hardware lifecycle, and executing IT logistics to ensure smooth operations.

Artificial Intelligence (AI)Business TravelSaaSSoftwareTicketingTravelTravel Agency

Hiring Manager

Cameron McKay

Responsibilities

Serve as the first line of defense for employee IT issues, with deep focus on macOS troubleshooting, application support, and network connectivity

Own the full device lifecycle—procurement, deployment, inventory tracking, loaner pool oversight, and device re-provisioning for offboarded users

Interface with vendors for repairs, warranty claims, and AppleCare tracking

Manage inventory of peripherals and maintain conference room AV systems to ensure smooth daily operations

Set up laptops and essential software for new hires, delivering a seamless onboarding experience

Monitor hardware aging and coordinate refresh cycles to stay ahead of team needs

Support software installs, device shipments, office moves, and other day-to-day IT coordination needs

Qualification

MacOS troubleshootingHardware lifecycle managementEndpoint management toolsMDM systemsAV equipment managementOrganizationExecution focusedCommunicationProblem-solving

Required

3-5+ years in IT support or systems administration, with strong MacOS experience in a fast-paced or startup environment

Comfort with endpoint management tools, MDM systems (e.g., Jamf), and troubleshooting across Mac hardware/software

Highly organized with a systems-oriented mindset—able to track devices and inventory across multiple offices, beneficial if hands on experience with Omnitrack

Bias for action and ability to troubleshoot, solve problems, and follow through independently

Friendly, clear communicator who can help teammates quickly and patiently—whether they're in-office or remote