CAPS® (Central Admixture Pharmacy Services, Inc.) · 2 weeks ago
CAPS Customer Service Manager
Allentown, PA
Full-time
Onsite
Mid, Senior Level
$74K/yr - $93K/yr
4+ years expB. Braun Medical Inc. is a leader in infusion therapy and pain management, committed to enhancing patient safety. The CAPS Customer Service Manager will lead a team to deliver exceptional customer experiences, resolve escalated concerns, and participate in process improvements.
Pharmaceuticals
Responsibilities
Manages the customer service activities for the organization to ensure high level of customer service experience for CAPS’ clients
Manages a team of customer service representatives and provides coaching, and guidance
Identify and execute training opportunities for customer service representatives Establishes goals and metrics for the department and measures the team's performance
Provides reporting and data to management as required
Tracks customer complaints and inquiries and recommends changes to products or services to improve customer satisfaction
Handles complex and high-touch inquiries/issues/complaints from customers
Responsible for personnel actions including hiring, performance management, termination
Works with cross functional work team members such as Human Resources, IT, Operations, and Sales
Support development and proliferation of the annual corporate objectives
Qualification
Required
Bachelor's degree required
04-06 years related experience required
Regular and predictable attendance
Occasional business travel required
Schedule is Monday-Friday 8am-5pm
Salary range is $74,000-$93,000/yr + benefits
Benefits
Healthcare
A 401(k) plan
Tuition reimbursement
Company
CAPS® (Central Admixture Pharmacy Services, Inc.)
CAPS®, the nation's largest network of outsourcing admixture pharmacies, has been delivering high-quality, same-day, admixture services and solutions to hospitals and outpatient facilities for more than 28 years.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase