FCA · 18 hours ago
Fleet Business Development Manager - West Coast
Phoenix, AZ
Full-time
Onsite
Senior Level, Lead/Staff
8+ years expFCA is seeking a Fleet Business Development Manager to lead a team focused on driving growth in part sales and enhancing customer satisfaction among fleet customers. This role involves developing strategies to maximize profit in aftersales operations and ensuring effective communication between headquarters and the field.
Information TechnologyTelecommunications
Responsibilities
Facilitate the flow of information, ensuring that requests from HQ are accurately communicated to the field and that field needs and feedback are effectively relayed to HQ
Conduct and lead regular meetings with the fleet field team to set priorities and gather insights and address concerns. Support and present in meetings with executive leadership
Develop and maintain tracking systems to monitor the performance and effectiveness of various programs across all fleets. Implement strategies to improve retention and loyalty
Analyze program data to assess outcomes, identify trends, and recommend improvements tailored to each fleet’s unique needs
Lead and develop parts sales initiatives that will drive increased parts revenue through wholesale and retail channels
Collect and analyze customer feedback and reporting and develop plans to improve fleet customer satisfaction and reduce vehicle downtime
Lead strategies to grow Servicenet billing and recoveries including customer loyalty, customer conquest and expansion into the Independent Aftermarket
Manage the fleet team budget including current and future forecasting of part sales and expenses
Create and deliver timely ad-hoc reports to support decision-making across different departments
Utilize business intelligence tools to generate customized reports and dashboards tailored to stakeholder needs
Cross-Functional Collaboration (e.g. Mopar Sales Reporting, Fleet Vehicle sales, Quality Engineering, Supply Chain, Customer Care, TSO, etc.) - Partner with various departments to understand their data needs and provide relevant analytical support
Communicate findings and recommendations effectively to both technical and non-technical stakeholders
Qualification
Required
Bachelor's degree in Business, Automotive, Marketing, Engineering, or similar discipline
8+ years of experience in Part Sales, Marketing, Operations, or Finance
3+ years of experience working with fleet customers
Proven leadership capabilities
Proven problem solving and analytical skills
Capability to review, understand and analyze data from a business analytics standpoint
Self-starter with ability to multi-task and take ownership of programs
Excellent verbal and written communication skills
Experienced presenter and public speaker
Advanced user of Microsoft business tools including advanced Excel skills, and PowerPoint experience
Robust understanding of Dealership Operations
Preferred
MBA
Experience in project/program management
Automotive/Dealership retail or aftermarket experience
Mopar or OEM Field Experience
Benefits
Comprehensive Health & Well-being Coverage
Generous Paid Time Off
Competitive Retirement Savings Plans
Income Protection & Insurance Options
Company Vehicle Lease Program
Family Building Benefit
Support for Your Growth and Giving Back
Tuition reimbursement
Student loan refinancing programs
18 paid volunteer hours each year to make a difference in your community
Company
FCA
FCA is one of the largest technology integrators in the field of fiber optic systems for building optical teletransmission networks.
51-200 employees
H1B Sponsorship
FCA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (328)
2024 (220)
2023 (246)
2022 (346)
2021 (182)
2020 (213)
Funding
Current Stage
Growth StageRecent News
2025-08-07
2025-04-12
2025-04-07
Company data provided by crunchbase