Crescendo · 1 month ago
Strategic Account Executive – East
United States
Full-time
Remote
Senior Level, Lead/Staff
10+ years expCrescendo is a company that represents peak customer experience performance in the AI era. They are seeking a Strategic Account Executive to own and expand relationships with key accounts, driving growth and helping clients leverage Crescendo's Augmented AI solutions for enhanced customer experiences.
Artificial Intelligence (AI)Customer ServiceOutsourcingSoftware
Responsibilities
Own & Grow Key Accounts: Build deep, strategic relationships with decision-makers across CX, digital, operations, and IT. Develop multi-year growth plans to expand Crescendo’s footprint within these accounts
Strategic Solution Selling: Position Crescendo’s Augmented AI platform as a mission-critical solution for challenges such as omnichannel CX, workforce scalability, and operational efficiency. Tailor proposals to highlight ROI and category leadership
Executive Engagement: Cultivate trust with C-level and senior executives, becoming a go-to advisor on industry trends in AI, automation, and next-generation customer experience
Cross-Functional Collaboration: Partner with product, marketing, and delivery teams to ensure Crescendo’s solutions align with each client’s long-term vision and are flawlessly executed post-sale
Market Expansion: Identify whitespace opportunities within existing accounts and lead Crescendo’s push into new lines of business or adjacent markets
Quota Ownership: Consistently exceed revenue targets while maintaining a high standard of client satisfaction and account health
Thought Leadership: Represent Crescendo at key AI, CX, and technology events, sharing insights, case studies, and best practices to reinforce Crescendo’s position as the leader in AI-powered CX
Qualification
Required
10+ years of experience selling SaaS, CX, AI, or related technology solutions
Strong record of closing complex, multi-million-dollar deals
Expertise in building and executing multi-year account strategies
Ability to lead high-stakes, strategic discussions with C-level stakeholders
Exceptional executive presence and interpersonal skills
Self-starter comfortable operating in a fast-moving, high-growth environment
Deep understanding of customer experience trends and the competitive technology landscape across multiple sectors
Company
Crescendo
Crescendo offers a full-stack customer service platform combining the most advanced AI with a global service team.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$50MKey Investors
General Catalyst
2024-10-02Series C· $50M
Leadership Team
Matt Price
Founder and CEO
Michelle Donnelly
Chief Revenue Officer (CRO)
Recent News
2026-01-16
2026-01-14
2025-12-13
Company data provided by crunchbase