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CareFirst BlueCross BlueShield · 15 hours ago

Senior Business Analyst (Remote)

United States

Full-time

Remote

Mid, Senior Level

$71K/yr - $142K/yr

5+ years exp

CareFirst BlueCross BlueShield is seeking a Senior Business Analyst who will ensure that the business's needs for changes to processes, policies, and information systems are identified and acted upon. The role is accountable for gathering and synthesizing business requirements for moderate complexity software, serving as a strategic conduit between the business area and the technical development team.

Health CareNon ProfitService Industry

No H1B

Responsibilities

Interprets business needs and issues by gathering, eliciting, creating, analyzing, documenting and validating the Business area's user and/or technical (functional/non-functional) requirements

Collaborates in the creation of project plans to define, organize and schedule requirements management and development activities

Facilitates requirements analysis and verification sessions

Participates in the tracking and management of open issues and assists in planning for resolution

Participates in development sessions and design reviews in order to ensure design meets user requirements

Responsible for the overall success of user acceptance testing, including documentation, verification and release

Implements practices and procedures for end user test plans

Identifies and documents gaps in requirement adherence or system deficiencies/defects and coordinates appropriate action through issue resolution

Leads in creating formal communication to be delivered to relevant stakeholders

Provides guidance and training to application end users

Identifies, documents and troubleshoots problems utilizing acquired experience and knowledge of the relationships in systems, software and processes

Collaborate with appropriate stakeholders to monitor, report and resolve issues

Participates in the development of solutions and workarounds that solve moderate to high complexity technical, system and/or business issues

Reviews, analyzes and creates detailed documentation of business systems, processes, software and user needs

Responsible for the written documentation of requirements in accordance with established standards, in a clear and well-organized manner

Develops and/or collaborates in key project and requirement deliverables for projects of moderate to high complexity

Monitors and reports project status to identify and mitigate risks and to ensure quality and timely deliverables

Coordinates assigned projects from concept through implementation

Prioritize and manage new work requests

Answers policy-related questions for business process, systems and software which require research and consultation with others internally and externally

Qualification

Business analysisRequirements gatheringUser acceptance testingMicrosoft OfficeCommunicationProblem-solvingTime management

Required

Bachelor's Degree in Business, Information Technology, Computer Science or related field OR in lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience

5 years progressive experience in business analysis, systems analysis, testing or other analytical experience

High-level of knowledge and understanding of business products and services

Microsoft Office applications usage

Excellent communication skills both written and verbal

Ability to analyze, organize, and prioritize work while meeting multiple deadlines

Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence

Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging

Must be eligible to work in the U.S. without Sponsorship

Preferred

Demonstrated ability to deliver high quality, effective deliverables on-time and be a significant contributor to the development of cost-effective solutions

Proven understanding of business analysis core competencies