Transformco ยท 2 days ago
Licensed Call Center Sales Representative (CA & TX)
United States
Full-time
Remote
Entry Level
$18/hr - $18/hr
1+ years expTransformco is seeking a Licensed Call Center Sales Representative to support their Sears Home Services brand. The role involves handling telephone calls from customers to facilitate the purchase of Home Warranty products, requiring a valid insurance license for Texas or California.
RetailRetail TechnologyShoppingSocial Shopping
Responsibilities
Must be a Texas or California Resident
Must have a valid Personal Lines Insurance Producer or General Lines Property and Casualty Producer license for either the state of TX or CA
Connects with customer via telephone and services the customer's needs to sell Protection Agreements and positions additional services products using a sales presentation that is scripted and follows call strategies
Applies skills in the area of communication and customer service and manages and resolves customer concerns
Delivers the sales presentation with passion, commitment, courtesy and professionalism and in conformance to policy and procedure
Offers the best value for the customer in terms of price, discounts, multiple/additional products and maximum term and stresses
Features the benefits of the products and uses available resources and skills to overcome objections
Offers the best value for the customer in terms of price, discounts, multiple/additional products and maximum term and stresses
Features the benefits of the products and uses available resources and skills to overcome objections
Corrects information on record when appropriate, and properly records agreements, sales processing, and recording
Maintains a high level of business/product knowledge via onsite and online training
Works with management staff and team members to provide the highest level of sales and service results to achieve individual and team goals
Complies with and adheres to ethical selling policies and procedures
Performs other duties as assigned
Qualification
Required
Must be a Texas or California Resident
Must have a valid Personal Lines Insurance Producer or General Lines Property and Casualty Producer license for either the state of TX or CA
High school diploma or equivalent
1-2 years of related experience
License/certification in relevant field
18 years of age or older
Ability to apply effective sales and service-related influencing skills based on the call type being handled
Exceptional listening, verbal and written communication skills
Excellent customer service skills are essential in this role
Utilization of basic mathematical functions
Working knowledge of Microsoft Office and Windows based programs
A team player that will be able to work closely with Customers, Builders, and Sub-contractors in a fast paced environment
Preferred
Previous Home Warranty or Real Estate knowledge and/or experience is critical in this role
Fundamental understanding of Home Warranty policies
Company
Transformco
Transformco is a leading integrated retailer focused on seamlessly connecting the digital and physical shopping experiences. It is a sub-organization of ESL.
10001+ employees
H1B Sponsorship
Transformco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2023 (1)
2022 (26)
2021 (13)
2020 (17)
Funding
Current Stage
Late StageLeadership Team
Shane Hansen
CFO Transformco (Acting), CFO Sears Home Services / Brands (Kenmore & Diehard)
Aimee Grabau
Interim Chief People Officer
Recent News
2025-12-24
Company data provided by crunchbase