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Defense Information Systems Agency · 1 day ago

IT CYBERSECURITY SPECIALIST (PLCYPLN)

Columbus, OH

Part-time

Onsite

Entry, Mid Level

1+ years exp

The Defense Information Systems Agency is seeking an IT Cybersecurity Specialist to support the mission of the US Cyber Command. The role involves maintaining and improving change and configuration management processes, providing ITIL expertise for process improvement, and coordinating with various entities to manage service disruptions and enhance IT service delivery.

Communications InfrastructureGovernmentInformation TechnologyNational Security

Growth Opportunities

No H1B

Security Clearance Required

U.S. Citizen Only

Responsibilities

Maintains and improves Change and Configuration management processes, ensuring an accurate Configuration Management Database to support informed business decisions and effective IT service delivery

Offers ITIL expertise to advise team leads and section chiefs on process improvement, strategic planning, and policy development, optimizing resource utilization

Executes the adoption and integration of the DISA Enterprise Service Management Framework and local ITSM change/configuration processes, driving continuous improvement through evaluation, monitoring, and standardized documentation

Coordinates with internal and external entities to manage service disruptions, changes, and risks, while analyzing performance, presenting findings to leadership, and establishing baselines for continuous improvement of IT service delivery

Contributes to shaping and implementing a comprehensive ITSM approach aligned with mission and business priorities, leveraging industry best practices and collaborating with stakeholders to deliver effective IT solutions

Qualification

ITIL expertiseChange managementProcess improvementData analysisCustomer ServiceAttention to DetailOral CommunicationProblem Solving

Required

Must be a U.S. Citizen

Males born after 12-31-59 must be registered or exempt from Selective Service

This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination

In accordance with the DoD 8140 policy series, the position is subject to completing Foundational Qualifications in 9 months and completing Residential Qualification requirements overall in 12 months

Attention to Detail - experience reviewing my own information technology-related work or data and have been asked by others to review their work or data to ensure accuracy, completeness, and consistency with standards

Customer Service - experience maintaining relationships with customers, assessing current information technology needs of customers, and developing or identifying information technology products and services that are tailored to meet customer needs

Oral Communication - briefing mid-level management and IT staff on the status of information technology systems, projects, or daily operations, including the communication of technical information to a non-technical audience

Problem Solving - identifying alternatives to address complex information related issues by gathering and applying information from a variety of sources that provide a number of potential solutions

To qualify at the GG-12, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service

Applying change management principles to ensure data integrity, procedural compliance, and adherence to IT Infrastructure Library (ITIL) standards, while also providing user guidance and training on related processes and tools; Analyzing existing workflows to identify problems, recommend solutions, and implement process improvements to increase efficiency; or Developing and tracking key metrics to measure process effectiveness, including data collection, trend analysis, and reporting

Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement