Livonia-Westland Chamber of Commerce · 1 day ago
Residential Loan Officer
Plymouth, MI
Full-time
Hybrid
Entry Level
1+ years expCommunity Financial Credit Union is dedicated to providing exceptional member experiences and financial empowerment. The Residential Loan Officer is responsible for originating residential mortgages from internal sources and ensuring a best-in-class member experience through effective communication and sales strategies.
AdviceBusiness DevelopmentCharityNon Profit
Responsibilities
Respond to internally generated referrals/hot line transfers from branches/care center promptly
Reach out to members in the market for a mortgage (leads), with a firm offer of credit where required, within 24 hours of notification
Perform outbound calling (leads) from internally generated sources to maximize opportunities as directed
Accomplish sales goals and meet minimum monthly closed loan and deposit expectations
Consult with members about their home financing needs, risks, and offer lending solutions
Fully complete a mortgage loan application and/or an equity application online, over-the-phone, or potentially in-person at member’s insistence
Perform other duties assigned by leadership
Qualification
Required
High school diploma or equivalent
Minimum 1 years solid work experience in residential mortgage lending
Minimum 1 year of experience working with home equities in a sales capacity
Ability to obtain Nationwide Mortgage Licensing System (NMLS) registration
Solid understanding of residential lending practices and programs
Capable of working in a sales-centric, goal-oriented environment
Exceptional professionalism providing for a best-in-class member experience
Excellent verbal and written communication skills
Outstanding organizational and follow-up skills
Capable of proficiently delivering and handling difficult customer conversations
Strong teamwork abilities with co-workers and colleagues
Excellent interpersonal and decision-making skills
Ability to handle the stress of meeting time-sensitive deadlines
Proficient computer skills, including MS Office and databases
Ability to adapt well to change and learn quickly
Ability to problem-solve with a high level of personal accountability
Proficiency using Excel and Word
Preferred
Proficient with Encompass
Experienced with originating equity loans/lines
Experienced in gathering deposits
Experience in mortgage lending
Experience reaching or exceeding sales goals and objectives
Benefits
Comprehensive medical, dental, and vision plans
Four weeks of PTO for all full-time team members?
Up to 12-weeks paid paternity/maternity leave
Lifestyle Accounts to help with your personal wellbeing
Family Health Benefits
Paid time off to observe all Federal Holidays
Flexible work options, including flex scheduling and work from home for many positions
A generous 401k match
Numerous employee engagement activities
Community Resource Groups
Paid time off for occasions such as volunteering, caregiving, and family events
Company
Livonia-Westland Chamber of Commerce
The Livonia-Westland Chamber of Commerce provides information, marketing, networking, and advocacy programs that promote the Chamber’s 1,200+ members and the entire Livonia and Westland community.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Dawnne Smith
Chief Development Officer (CDO)
Laura Tahmouch
Chief Marketing Officer
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