Hartford HealthCare · 20 hours ago
Office Coordinator (Admin, Scheduling) - Urology
Manchester, CT
Full-time
Onsite
Entry Level
2+ years expHartford HealthCare is Connecticut’s most comprehensive healthcare network, and they are seeking an Office Coordinator to assist in the daily activities of the physician practice. The role involves performing receptionist and clerical services, coordinating patient appointments, and maintaining communication with patients, families, and staff.
Health CareHealth DiagnosticsHospitalOncologyPharmaceuticalRehabilitation
Responsibilities
Performs front desk duties, including but not limited to, patient check in, demographic and insurance verification. Scans insurance cards and license
Provide effective coordination of patient appointment and billing, including the oversight and updating of patient schedules, resolution of appointment-related issues, and coordination of front desk staff assignments and workflow
Performs patient pre-certifications, where necessary
Assist in training of staff in front end positions
Adheres to all encounter and payment audit trail processes
Assists Practice Manager with the oversight in maintaining tracking logs required by management
Provides input on the need for ordering of office supplies
Assists in gathering/organizing data for practice which could include, but is not limited to patient/provider information, billing data, and other quality indicators
Informs the Practice Manager of any operational problems and handles matters not requiring executive disposition
Reports on daily workload and productivity levels. Assists with implementation of policies and procedures related to front office functions
Ensures positive customer service atmosphere and interactions in reception area
Investigates and resolves customer complaints in the absence of the Practice Manager
Schedules appointments accurately and completely. Verifies if patient is new or existing. Advises patient/client if any preparations or instructions associated with scheduled exam
Checks-in patients for their appointment, insuring all paperwork is completed by patient and updating all information in the software system. Maintains patient confidentiality
Discharges patients by entering correct codes and payments into system. Collects appropriate payment/co-payment and documents correctly
Handles daily miscellaneous responsibilities while interacting with patients and other co-workers in a caring and respectful manner
Follows correct closing procedures
Answers phones and responds to all inquiries including requests from physician offices and patients to have medical records sent to other facilities
Demonstrates the ability to be flexible, organized and function under stressful situations. Utilizes critical thinking and sound judgment
Maintains confidentiality and adheres to HIPPA requirements
Qualification
Required
High School education required
Minimum 2 years experience in a professional or medical office
Working knowledge of medical billing/insurance
Ability to use independent judgment to solve problems
Excellent verbal/written communication skills
Basic knowledge of Microsoft Office suite applications to include Word, PowerPoint, Excel and Outlook
Working knowledge of electronic medical record a plus
Preferred
Associates Degree, or higher, preferred
Benefits
Competitive benefits program designed to ensure work/life balance
Company
Hartford HealthCare
Hartford HealthCare is a group of hospitals that offers complete healthcare services including cancer care, rehabilitation and pharmacy.
10001+ employees
H1B Sponsorship
Hartford HealthCare has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (9)
2024 (2)
2023 (4)
2022 (6)
2021 (4)
2020 (8)
Funding
Current Stage
Late StageTotal Funding
$150MKey Investors
Connecticut Health and Educational Facilities Authority
2024-04-01Debt Financing· $150M
Leadership Team
Jeffrey Flaks
President & Chief Executive Officer
Bimal Patel
President and COO
Recent News
Hartford Business Journal
2025-12-18
Company data provided by crunchbase