Customer Support Specialist – SaaS Compliance Platform jobs in United States
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Saviance · 2 months ago

Customer Support Specialist – SaaS Compliance Platform

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date1+ years exp

Saviance is a fast-growing SaaS company helping European organizations manage and maintain compliance with key regulations. They are seeking a Customer Support Specialist to handle customer inquiries related to their SaaS platform and integrations, providing exceptional support primarily via email and chat.

Information Technology & Services
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Growth Opportunities

Responsibilities

Serve as the first line of support for customer inquiries related to platform use, integrations, and configuration
Provide clear and accurate email or chat responses to Level 1 and Level 2 technical and product questions
Occasionally provide call support- English speaking skills need to be great!
Collaborate with internal technical teams to troubleshoot and escalate more complex AWS or integration issues
Assist users in understanding the SaaS offerings, compliance features, and product workflows
Maintain detailed records of customer interactions and ensure timely follow-up on open issues
Identify recurring issues or customer feedback trends to suggest improvements to product and documentation

Qualification

SaaS product supportAWS integrationsCompliance standardsSupport toolsEmpatheticGerman proficiencyWritten communicationVerbal communicationDetail-oriented

Required

1–3 years of experience in SaaS product support, customer success, or technical support (L1/L2)
Excellent written communication skills in English (required)
Strong verbal communication skills in English (required)
Understanding of AWS integrations or cloud-based SaaS environments
Empathetic, detail-oriented, and able to explain technical concepts in simple terms
Experience using support tools (Zendesk, Freshdesk, Intercom, or similar)

Preferred

Proficiency in German (spoken and/or written) is a plus
Basic familiarity with compliance standards such as GDPR, SOC 2, or ISO 27001 preferred

Company

Saviance

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Saviance is a modern consulting firm providing a variety of professional services to its clients in the US.
dateFounded in 1999
location
East Rutherford , New Jersey, US
people-size201-500 employees
web-link
http://www.saviance.com

Funding

Current Stage
Growth Stage

Leadership Team

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Rohit M.
Managing Partner
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Company data provided by crunchbase