Thermo Fisher Scientific · 1 week ago
Credit and Collections Representative
Pittsburgh, PA
Full-time
Onsite
Senior Level
5+ years expThermo Fisher Scientific is a leading company in the scientific field, and they are seeking a Credit and Collections Representative. This role is responsible for managing customer interactions to resolve billing issues and facilitate cash collection, while also leading problem-solving efforts and collaborating with internal teams.
BioinformaticsBiotechnologyCloud Data ServicesConsultingHealth CareLife ScienceManagement Information SystemsOffice SuppliesPrecision Medicine
Responsibilities
Communicate professionally, both written and verbal
Effectively handle a high volume of email communication and phone contact
Have a solid understanding of customer billing platforms that allow problem identification and solution
Proficiency in key Excel functions that will drive collection efficiencies for large customers
Leverage relationships across departments and business units to improve problem resolution and drive completion of action plans
Proactively identify problems, potential risk, formulate sound solutions and develop and deliver action plans
Drive accountability by raising delinquency issues within the customer and Thermo Fisher Scientific organizations
Ability to react to and effectively handle changes in priorities based on business need
Formulate a course of action to consistently accomplish or outperform established goals
Recognize and raise changes in customer behavior that indicates increased risk of delinquency or default
Ability to work with minimal direction; following guidelines and company policy
Support development and implementation of on-boarding content for new team members
Use Practical Process Improvement techniques to identify and solution problem root cause
Mentor and support other team members
Qualification
Required
High School Diploma
5+ years of experience in collections and/or business or an equivalent combination of education and experience
Business to Business collections, customer service, or finance background and analytical skills necessary to reconcile customer trade accounts
Demonstrate proficiency with MS Office (Word, Excel, and Outlook)
Excellent written and verbal skills that allow effective communication via both phone and email
Operates with a high degree of integrity, works well in a team environment
Preferred
Bachelor's degree in a business field preferred
Excellent written and verbal skills that allow effective communication via both phone and email; professional and customer focused manner with attention to detail
Goal oriented
Possesses a high degree of integrity
Collection, customer service or finance background and analytical skills necessary to reconcile customer trade accounts
Ability to work effectively with other team members in an open environment
Proficiency in programs with MS Office (Word, Excel, and Outlook), Oracle
Travel may be required at times, up to 20%
Company
Thermo Fisher Scientific
Thermo Fisher Scientific is a biotechnology and laboratory equipment company that provides a wide range of scientific products and services.
10001+ employees
H1B Sponsorship
Thermo Fisher Scientific has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (272)
2024 (224)
2023 (233)
2022 (342)
2021 (315)
2020 (227)
Funding
Current Stage
Public CompanyTotal Funding
$15.97BKey Investors
National Grid
2025-11-24Post Ipo Debt· $2.42B
2025-09-30Post Ipo Debt· $2.5B
2023-08-07Post Ipo Debt· $2.95B
Leadership Team
Stephen Williamson
Senior Vice President and Chief Financial Officer
Daniella Cramp
Senior Vice President and President, Bioproduction Group
Recent News
Genetic Engineering News
2026-01-16
Company data provided by crunchbase