FCA · 17 hours ago
Fleet Regional Service Manager - East Coast
Auburn Hills, MI
Full-time
Onsite
Senior Level
5+ years expFCA is seeking a Fleet Regional Service Manager (RSM) to serve as the primary point of contact between Stellantis and key fleet accounts. The role focuses on driving growth in part sales, retention, and customer satisfaction while managing relationships with fleet customers and Businesslink dealers.
Information TechnologyTelecommunications
Responsibilities
Develop plans to improve fleet customer satisfaction and reduce vehicle downtime in the dealer network
Conduct and lead regular meetings with key fleets gathering insights and addressing concerns that lead to improved retention and growing part sales
Execute parts sales initiatives that will drive increased parts revenue through wholesale and retail channels. Conquest new customers with Mopar and bpro offerings
Lead strategies to grow Servicenet billing and recoveries including customer loyalty, customer conquest and expansion into the Independent Aftermarket
Facilitate the flow of information, ensuring that requests from HQ are accurately communicated to the assigned dealer network and that field needs and feedback are effectively relayed to HQ
Support and partner with the Fleet Sales organization to demonstrate a cohesive sales and service partnership with the fleet
Analyze reporting to assess identify trends, and recommend improvements tailored to each fleet’s unique needs
Consult dealer network on key fleet business opportunities in their market area as well as tactics to improve fleet downtime and offerings
Qualification
Required
Bachelor's degree in Business, Automotive, Marketing, Finance, Engineering, or similar discipline
5+ years of experience in Part Sales, Marketing, Operations, or working with fleet customers
Proven leadership capabilities
Proven problem solving and analytical skills
Capability to review, understand and analyze data from a business analytics standpoint
Self-starter with ability to multi-task and take ownership of programs
Excellent verbal and written communication skills
Experienced presenter and public speaker
Advanced user of Microsoft business tools including advanced Excel skills, and PowerPoint experience
Robust understanding of Dealership Operations
Must reside on the east coast of the US or be willing to relocate
Preferred
MBA
Experience in project/program management
Automotive/Dealership retail or aftermarket experience
Mopar or OEM Field Experience
Benefits
Comprehensive Health & Well-being Coverage
Generous Paid Time Off
Competitive Retirement Savings Plans
Income Protection & Insurance Options
Company Vehicle Lease Program
Family Building Benefit
Support for Your Growth and Giving Back
Tuition reimbursement
Student loan refinancing programs
18 paid volunteer hours each year to make a difference in your community
Company
FCA
FCA is one of the largest technology integrators in the field of fiber optic systems for building optical teletransmission networks.
51-200 employees
H1B Sponsorship
FCA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (328)
2024 (220)
2023 (246)
2022 (346)
2021 (182)
2020 (213)
Funding
Current Stage
Growth StageRecent News
2025-08-07
2025-04-12
2025-04-07
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