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Billerud · 1 day ago

Customer Service Account Specialist (Miamisburg, OH)

Miamisburg, OH

Full-time

Hybrid

Entry Level

1+ years exp

Billerud is a leading company in high-performing paper and packaging materials, committed to sustainability and customer value. The Customer Service Account Specialist plays a key role in delivering exceptional service and proactive solutions to customers by managing accounts, coordinating with internal teams, and ensuring customer satisfaction.

ForestryPackaging ServicesPaper ManufacturingProduct Design

Work & Life Balance

Responsibilities

Manage all customer service activities for assigned accounts, including order entry, tracking, and issue resolution

Serve as the primary point of contact for customer inquiries and order updates

Accurately input and maintain order and customer data in internal systems (SAP or similar ERP, Salesforce, etc.)

Communicate proactively with customers regarding pricing, delivery timelines, and order status

Collaborate cross-functionally with internal departments to ensure seamless service delivery

Monitor customer satisfaction and escalate concerns to management or sales as needed

Support resolution of complex issues in partnership with Senior Account Managers and leadership

Stay informed on market trends, customer strategies, and competitive intelligence

May require occasional travel to customer or mill locations

Qualification

SAPSalesforceCustomer ServiceLogisticsDemand ForecastingComputer LiteracyBilingual (English/Spanish)Communication SkillsOrganizational SkillsTeam Collaboration

Required

Bachelor's degree and/or relevant customer service experience

1–3 years of experience in Customer Service, Planning, or Logistics

Computer literacy using tools such as Outlook, Excel, Office Communicator or Lync, Citrix, Mercury Gate, and the Phone System

Proficiency in business systems such as SAP (or similar ERP), Salesforce.com

Strong understanding of planning, logistics, inventory management, and demand forecasting

Excellent communication and organizational skills

Ability to work independently and collaboratively in a fast-paced environment

Preferred

Experience in the paper industry

Fluent in English and Spanish, both spoken and written

Benefits

Tuition reimbursement and certificate courses offered through partner schools.

Performance-based bonus

You can choose among three medical plans designed to help you and your family stay healthy (with virtual care options!).

Generous 401K match including discretionary annual contribution

HSA Contribution match with additional contribution for annual preventive exam

Dental & Vision coverage

Company paid Disability Coverage

Wellness rewards program

Prescription Benefits

Employee Assistance Program

Opportunity to hybrid working according to company standard

Company

Billerud

We are a world leading company in high performance paper and packaging materials; passionately committed to sustainability, quality and customer value.

Founded in 2012

Solna, Stockholms Lan, SWE

5001-10000 employees