KBS - Kellermeyer Bergensons Services, LLC · 1 month ago
IT Tier 2 Help Desk
Oceanside, CA
Full-time
Onsite
New Grad, Entry, Mid Level
$28/hr - $30/hr
0+ years expKellermeyer Bergensons Services (KBS) is the largest privately held provider of facility services in North America. They are seeking an IT Tier 2 Help Desk professional to provide desktop support to local and remote users, ensuring efficient and accurate resolution of technical issues while maintaining customer value according to company standards.
HospitalityRetailRetail Technology
Responsibilities
Utilize customer service skills when supporting local and remote users
Ensure proper recording, documentation, and closure for IT support tickets
Install, configure, secure new computers
Provide applications support including installation, configuration, repairing and removing Microsoft Office 365, Internet browsers, anti-virus, and other required applications
Diagnose, identify, and troubleshoot issues in different OS, including Android OS, IOS, Windows OS and Mac OS X
Assist in testing or evaluating different applications for functions, issues or process
Maintain and administer IT systems, following established policies and procedures including business applications, desktop and laptop computers, wired and wireless networks, VoIP phones, cellular devices, and printers
Assist in implementing best practice policies and procedures
Qualification
Required
Utilize customer service skills when supporting local and remote users
Ensure proper recording, documentation, and closure for IT support tickets
Install, configure, secure new computers
Provide applications support including installation, configuration, repairing and removing Microsoft Office 365, Internet browsers, anti-virus, and other required applications
Diagnose, identify, and troubleshoot issues in different OS, including Android OS, IOS, Windows OS and Mac OS X
Assist in testing or evaluating different applications for functions, issues or process
Maintain and administer IT systems, following established policies and procedures including business applications, desktop and laptop computers, wired and wireless networks, VoIP phones, cellular devices, and printers
Assist in implementing best practice policies and procedures
Knowledge of remote-control software
Knowledge of customer service principles and practices
Able to communicate with all types of employees, from those inexperienced in technology to those technologically competent
Ability to deal with difficult people and/or situations
Ability to resolve issues quickly and create a positive experience for the employee
Providing help desk support using a ticketing system and SLA
Clear and persuasive communication within positive and negative situations
Flexibility to rotate through different technical skills, such as software, OS and hardware
Ability to assess issues and provide the best solution or workaround
Demonstrates sound judgement and takes action to make decisions willingly
Interacts professionally to gain employee confidence and trust
Possesses active listening skills
Possesses interpersonal skills
Has strong time management and organizational skills
BS degree in Information Technology, Computer Science or equivalent work experience
Greater than 6 months experience in a customer service environment
Preferred
A+/Network+/Security+ certification
Experience in support software application
Experience with a helpdesk ticketing system like FreshService or other service desk solution
HAM (hardware asset management)
Benefits
Sick Time
Life Insurance
Short Term Disability – Employer paid
Long Term Disability
Supplemental Health Insurance (E.G., Accident)
401k plan with a match or Non-qualified Deferred Compensation Plan
Pet Insurance
PerkSpot Discount Program – discounts on travel, gyms, cell phones, restaurants, auto, apparel & electronics
Company
KBS - Kellermeyer Bergensons Services, LLC
KBS is a trusted partner to leading operations and facility managers across North America.
10001+ employees
H1B Sponsorship
KBS - Kellermeyer Bergensons Services, LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
2023 (1)
2022 (1)
Funding
Current Stage
Late StageTotal Funding
$250MKey Investors
Capital One
2025-09-30Debt Financing· $250M
2024-03-25Private Equity
2019-10-22Acquired
Leadership Team
Thais Kano
CEO of JPC Cleaning Services LLC
Paul Forgue
Chief Financial Officer
Recent News
Company data provided by crunchbase