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YMCA of Greater San Francisco · 21 hours ago

Closing Manager on Duty - Embarcadero Y

San Francisco, CA

Full-time

Onsite

Entry, Mid Level

$22.10/hr - $26/hr

1+ years exp

YMCA of Greater San Francisco is a leading nonprofit organization dedicated to strengthening communities through youth development, healthy living, and social responsibility. The Manager on Duty will serve as the lead staff member during shift hours, focusing on member engagement, staff support, and operational management to enhance the YMCA member experience.

Health Care

Responsibilities

Serve as Manager on Duty during scheduled shifts

Communicate individually with all staff during shifts to ensure facility and process updates are shared, including Wellness Attendants, Member Services, Lifeguards, and Youth Programs staff

Address day-of staff coverage issues and manage break schedules

Coach and mentor Member Services staff, embracing the YMCA’s coaching culture through mentoring, feedback, and on-the-job training

Reinforce and coach Member Services staff on best practices for Cause-Driven Tours

Collaborate with the Membership Director to facilitate on-the-job training

Assist the Membership Director in onboarding new staff during their shifts

Model Cause-Driven Communication when engaging with members (welcoming, genuine, determined, supportive, and respectful)

Apply the YMCA’s Member Engagement Principles—welcome, connect, support, and invite—during all member and guest interactions

Build relationships with staff and members to increase engagement and satisfaction

Advocate for members and contribute to initiatives that improve the overall member experience

Conduct high-quality tours for prospective members

Connect members to available features and benefits by promoting membership programs

Become proficient in Salesforce, Mindbody, and other relevant staff systems and procedures

Oversee additional member services processes such as scheduling, program coordination, and other tasks as assigned by the Director

Utilize Mindbody for managing staff and member schedules, group exercise and pool reservations, and booking relevant appointments

Address all in-person inquiries, phone calls, voicemails, and respond to membership-related emails

Stay knowledgeable about all YMCA SF member communications, resources, and virtual support offerings, including schedules and website details, to enhance in-person communication and member retention

Ensure safety by adhering to branch and department emergency and safety protocols

Conduct regular walk-throughs to ensure a clean, safe, and accessible wellness floor, reporting any issues to facilities staff

Collaborate with the Healthy Living and Youth Development departments to ensure member satisfaction and enhance the member experience

Support the Annual Community Campaign for the Membership Department

Qualification

Customer service experienceSalesforce proficiencyMindbody proficiencyBilingual in SpanishMicrosoft Office knowledge

Required

High school diploma or equivalent

1+ year of customer service experience

Must be available for opening or closing shifts and one weekend day

Good working knowledge of Microsoft Office

Preferred

Bilingual in Spanish, Chinese, Mandaring or other languages

Company

YMCA of Greater San Francisco

The YMCA of Greater San Francisco focuses on youth development, healthy living and social responsibility by enriching the lives of all people in spirit, mind and body.

Founded in 1853

San Francisco, California, USA

1001-5000 employees