Gusto · 2 days ago
Expansion Account Manager
Denver, CO
Full-time
Hybrid
Mid Level
$95K/yr - $125K/yr
3+ years expGusto is on a mission to grow the small business economy by providing essential services like payroll and HR. They are seeking a strategic and results-driven Expansion Account Manager to manage customer relationships, maximize retention, and drive account expansion within a dedicated Book of Business.
Bookkeeping and PayrollEmployee BenefitsEnterprise SoftwareFinancial ServicesFinTechHuman ResourcesSaaSSoftware
Responsibilities
Manage a dedicated BoB, ensuring high engagement, adoption, and long-term customer satisfaction at scale
Build and nurture relationships to uncover cross-sell and upsell opportunities
Guide customers through key moments that matter along our customer journey to maximize value realization, drive expansion, and proactively reduce churn
Leverage product insights and customer data to assess account health and drive proactive outreach
Identify and execute on growth opportunities by addressing additional customer pain points with Gusto’s suite of products
Utilize a hunter and farmer approach to both maintain and expand customer relationships
Own outbound prospecting, pitching, and closing within existing accounts to drive revenue growth
Daily activities include conducting approximately 20 outbound dials to your current book of business
Hold around 6 meetings with your customers each day to support relationship development and drive expansion revenue goals
Use data-driven insights to prioritize accounts, ensuring focus on the highest-impact opportunities
React quickly to customer needs while maintaining a proactive, strategic approach to retention and expansion
Align with internal teams to ensure customers receive best-in-class service and product solutions
Qualification
Required
Proven 3+ years experience in B2B SaaS Customer Success, Account Management, or Sales with a track record of driving retention and expansion revenue
Experience in managing a large book of business and operating at scale
Strong ability to analyze customer data, assess account health, and execute targeted outreach
Excellent relationship management and communication skills with a consultative, customer-first approach
Deep understanding of Gusto's products and the ability to translate customer pain points into tailored solutions
A strategic mindset with the ability to prioritize, adapt, and execute in a fast-paced environment
Benefits
Health insurance
401(k)s
Company
Gusto
Gusto is an HR and payroll platform that simplifies complex tasks, empowering businesses to focus on what matters most.
1001-5000 employees
H1B Sponsorship
Gusto has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (49)
2024 (54)
2023 (19)
2022 (37)
2021 (24)
Funding
Current Stage
Late StageTotal Funding
$746.1MKey Investors
Friends & Family CapitalT. Rowe PriceAkkadian Ventures
2023-01-28Series Unknown
2022-05-12Series E· $55M
2021-08-10Series E· $175M
Leadership Team
Josh Reeves
Head of Gusto (CEO) and Co-Founder. Building Gusto for the Long Term.
Edward Kim
Co-founder and Head of Technology
Recent News
General Catalyst
2025-12-30
Digital Commerce 360
2025-12-20
2025-12-19
Company data provided by crunchbase