U.S. Bank · 2 days ago
ServiceNow Configuration Analyst
Minneapolis, MN
Full-time
Onsite
Entry, Mid Level
$93K/yr - $109K/yr
2+ years expU.S. Bank is on a journey to support customers and communities in making smarter financial decisions. The ServiceNow Configuration Analyst will be responsible for configuring and maintaining ServiceNow modules to enhance HR processes and ensure optimal user experience.
BankingFinancial ServicesInsuranceMortgageWealth Management
Responsibilities
Configure and maintain ServiceNow modules such as Knowledge Management, Case Management (Employee Relations), and Virtual Agent/Chat
Focus on system configuration, maintenance, and enhancements to ensure optimal functionality and user experience for HR processes
Configure and update ServiceNow HRSD modules using out-of-the-box functionality, modify forms, fields, lists, and workflows to meet evolving HR requirements
Maintain and update virtual assistant topics and categories for HR services
Create and manage HR knowledge articles, templates and publishing workflows
Support HR case lifecycle processes
Ensure configurations adhere to organizational standards and security protocols
Document configuration changes and maintain conversion control
Partner with HR stakeholders to understand requirements and implement solutions
Provide Tier 2 support for ServiceNow HRSD-related issues
Qualification
Required
Bachelor's degree in Information Systems or Computer Engineering, or equivalent work experience
Two to four years of experience in ServiceNow configuration or administration
Familiarity with HR Service Delivery modules (Case Management, Knowledge Management, Virtual Agent)
Preferred
ServiceNow Certified System Administrator (CSA) or equivalent certification
Experience with HRSD-specific configurations and employee relations case management
Strong attention to detail and ability to follow structured processes
Basic understanding of workflows, UI policies, and data policies in ServiceNow
Excellent documentation and communication skills
Exposure to Agile methodology and ticketing systems
Workday knowledge a plus
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Company
U.S. Bank
At U.S.
10001+ employees
H1B Sponsorship
U.S. Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (20)
Funding
Current Stage
Public CompanyTotal Funding
$991MKey Investors
U.S. Department of the TreasuryMitsubishi UFJ Financial Group
2023-09-29Post Ipo Debt· $55M
2023-08-03Post Ipo Debt· $936M
1978-01-13IPO
Leadership Team
John C Stern
CFO
Daniel Crozier
Senior Vice President Operations
Recent News
2025-12-24
2025-12-17
Company data provided by crunchbase