Technical Process Analyst jobs in United States
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InfoHedge Technologies LLC · 1 day ago

Technical Process Analyst

positionNew York, NY
timeFull-time
remoteHybrid
seniorityEntry, Mid Level
date2+ years exp

InfoHedge Technologies LLC is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, and Managed Services. They are seeking a Technical Process Analyst to optimize internal processes by analyzing support tickets, identifying inefficiencies, and driving process improvements through automation and AI integrations.

Financial ServicesHedge FundsInformation Technology

Responsibilities

Review and analyze incoming tickets/cases to identify trends, recurring issues, and areas for improvement
Conduct general quality assurance (QA) on processes to determine what can be done better
Identify process gaps, bottlenecks, and inefficiencies
Explore and recommend opportunities for automation, AI enhancements, and overall technical process efficiencies
Update and maintain technical process documentation as needed
Prepare and deliver monthly reports summarizing improvements, changes, and key findings for leadership review
Collaborate with relevant teams to implement recommended changes

Qualification

Process analysisITIL processesAutomation toolsDocumentation managementPerformance metrics analysisAnalytical mindsetLeanSix Sigma

Required

2+ years of experience in client-facing roles, preferably within IT service management or managed services
Familiarity with MSP operations, ITIL processes, or service delivery frameworks
Experience with documentation management, performance metrics analysis, service handoff processes, and issue identification in client environments
Basic understanding of MSP operations, including service desk, network management, and cloud services
Strong familiarity with Thrive's internal processes, tools, and workflows (internal candidates from Thrive strongly preferred)
Proven experience in process analysis, improvement, or a related role (e.g., support, operations, or QA)
Analytical mindset with the ability to identify patterns, trends, and opportunities from data/ticket volumes

Preferred

Knowledge of process improvement methodologies (e.g., Lean, Six Sigma) is a plus
Experience with automation tools, AI opportunities, or documentation updates is advantageous

Company

InfoHedge Technologies LLC

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InfoHedge Technologies is a premier Infrastructure-as-a-Service (“IaaS”) Managed Service Provider (“MSP”) to financial services community.
dateFounded in 2005
location
New York, New York, USA
people-size51-200 employees
web-link
https://www.infohedge.net

Funding

Current Stage
Growth Stage
Total Funding
unknown
2018-07-11Acquired
Company data provided by crunchbase