Unified Door & Hardware Group · 1 day ago
Help Desk Analyst
Port Washington, NY
Full-time
Onsite
Entry, Mid Level
$70K/yr - $90K/yrUnified Door & Hardware Group (UDHG) is a premier distributor and solutions provider in the commercial door and hardware industry. They are seeking a Help Desk Analyst to support their business organization by analyzing and resolving user computer hardware and software issues, collaborating closely with IT team members to improve IT operations.
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Responsibilities
Technology Support & Setup
Apply systems analysis techniques to determine hardware, software, or system malfunctions; test or modify systems based on configuration specifications
Provide technical support and deliver solutions for end-user issues
Test, install, configure, and support computer hardware, software, and peripheral equipment
Configure workstations for new users and hardware upgrades
Handle all aspects of new user setup, including accounts, hardware, and onboarding configuration
Troubleshoot basic network connectivity issues
Assist with onsite support, installations, and user desk relocations
Maintain Microsoft Excel macro-based documents and assist with related troubleshooting
Assess and remediate cybersecurity alerts
Update the service ticketing system with detailed issue descriptions and resolution notes
Work with the service desk team to resolve support tickets promptly and meet SLA goals established by the IT Manager
Maintain thorough documentation of systems, procedures, and resolutions
Collaborate with senior IT personnel to resolve escalated or complex issues
Assist IT staff with larger-scale technology projects and deployments
Support asset tracking processes and update asset management systems as needed
Ensure delivery of high-quality products and services to customers
Develop and maintain strong relationships with new and existing customers
Represent the company professionally in all customer and vendor interactions
Support our values in the stated areas of Safety, Customer Focus, Teamwork, integrity and being a Company of Choice for both employees and customers
Other duties as assigned
Qualification
Required
Proficiency with Windows 10/11 operating systems
Fundamental understanding of Windows Server 2012–2022
Beginner to intermediate knowledge of network services and networking concepts
Experience with Office 365, including SharePoint and Exchange
Strong analytical and effective troubleshooting skills
Proficiency with Excel Macros (VBA)
Intermediate understanding of security best practices
Excellent organizational abilities with strong attention to detail and multi-tasking skills
Strong written and verbal communication abilities
Bachelor's degree in Information Technology, Computer Science, or equivalent work experience
Must be located within a reasonable commute to PT Washington New York
Highly motivated with the ability to work independently or as part of a team
Willingness to work after hours on rare occasions, as needed
Preferred
Experience with ERP systems is a plus
Benefits
Medical
Dental
Vision
HSA/ FSA plans
Voluntary Life and Accidental Death & Dismemberment (AD&D) Insurance
Critical illness, Hospital Indemnity, Accident Coverage
Legal Insurance Plan
Generous 401(k) plan with company match
A career path designed with you in mind
Company
Unified Door & Hardware Group
The Unified Door and Hardware Group brings together an elite group of companies who have achieved market leader status in each of their trading areas.
501-1000 employees
H1B Sponsorship
Unified Door & Hardware Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageTotal Funding
unknown2024-09-03Acquired
Leadership Team
Craig Sweeney
Executive Vice President and Chief Financial Officer
Dominic DiMascia
Chief Information Officer
Recent News
24-7 Press Release Newswire
2025-11-19
Company data provided by crunchbase