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Macy's · 16 hours ago

Asset Protection Captain, SouthPark Mall - Full Time

4400 Sharon Road, Charlotte, NC, 28211, US

Full-time

Onsite

Entry, Mid Level

1+ years exp

Macy's is a storied retail company with a rich history spanning over 160 years. They are seeking an Asset Protection Captain to train and supervise staff in detecting and preventing theft, ensuring a secure environment that maximizes sales and profits.

Consumer GoodsFashionRetail

H1B Sponsor Likely

Responsibilities

Select, train, develop, and supervise Asset Protection / Loss Prevention staff on detecting and preventing theft of company property

Develop, implement, and communicate programs to prevent theft amongst customers and employees

Participate in initial orientation and on-going training including the computer, surveillance, and alarm systems

Respond to customer and associate incidents to facilitate first aid and minimize company liability

Recover stolen merchandise and apprehend shoplifters who commit fraud or other criminal acts against the company

Investigate criminal violations against the person or property of any customer or associate that is committed on company premises

Prepare prompt and complete reports relative to all theft incidents, merchandise recoveries, accident investigations, audits, and other activities as assigned by the AP/LP Manager

Be an expert of and maintain strict compliance with the law and company policies concerning apprehensions, searches and seizures, and the preservation of evidence

Successfully complete all security training requirements and maintain personal certifications as required by law

Conduct and oversee audits to ensure sales department compliance to merchandise exposure standards and asset protection

Develop and maintain relationship with local law enforcement to facilitate maximum coordination for potential criminal cases

Testify in court concerning any case, criminal or civil, wherein the company is a party of interest to which the Asset Protection / Loss Prevention Detective is summoned

Works on special assignments, investigations, and surveillance as directed by Store AP/LP Manager

Responds to alarm conditions at assigned store

Perform other duties as needed

Regular, dependable attendance and punctuality

Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Qualification

Loss PreventionTrainingDevelopmentSurveillance SystemsInvestigative SkillsInterpersonal SkillsCustomer ServicePhysical FitnessTeamworkAdaptabilityCommunicationFlexibility

Required

High School Diploma or equivalent required

1-2 years related experience

Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers

Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities

Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Obtain and maintain required licenses, trainings, and certifications

For jobs in New York, a current New York State Security Guard License is required

Position requires prolonged periods of standing/walking around store or department

May occasionally involve reaching above eye level, stooping, kneeling, or crouching

Must be able to apprehend shoplifters

Ability to sustain long periods of time enclosed in surveillance areas

Frequently lift/move up to 30lbs

Benefits

Comprehensive health and wellness coverage

401(k) match to invest in your future

Paid time off

Eight paid holidays

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with mental health counseling and legal/financial advice

Company

Macy's

Glassdoor3.4

Macy's is America’s store for life. The largest retail brand of Macy's, Inc.

Founded in 1858

New York, New York, USA

10001+ employees

http://www.macysjobs.com

H1B Sponsorship

Macy's has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)

2022 (10)

2021 (26)

2020 (37)