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Macy's · 20 hours ago

At Your Service Center Associate, Thousand Oaks - Part Time

590 West Hillcrest Drive, Thousand Oaks, CA, 91360, US

Full-time, Part-time

Onsite

New Grad, Entry Level

Macy's is a storied company with over 160 years of history, dedicated to creating memorable shopping experiences. The At Your Service Center Associate role focuses on delivering personalized customer service, supporting various in-store activities, and maintaining a welcoming shopping environment.

Consumer GoodsFashionRetail

H1B Sponsor Likely

Responsibilities

Support all At Your Service activities, including Buy Online Pickup In Store (BOPS), merchandise returns, order pickups, and other assigned tasks

Welcome customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships

Assist customers in all aspects of total store fulfillment, including By Online and Pick Up in Store, be proficient in all systems needed to complete transactions, and ensure the collection area is organized so the customer pick-up experience is friction-free

Help maintain a shoppable space by recovering merchandise and keeping the pickup and return areas clean while ensuring timely completion and curbside delivery of Buy Online Pickup In Store (BOPS) orders

Share our Loyalty program benefits, making sure customers have all they need, and ending with a sincere thank-you, often walking the package around and using the customer’s name

Support one another with honesty, care, and collaboration so we can better serve our customers and communities

Take pride in our work, achieve sales goals and learn from each other to deliver individual and store results

Qualification

Customer serviceMultitaskingProblem-solvingSales goalsCommunicationTechnology proficiencyTeam collaborationFlexibilityAdaptabilityAttention to detail

Required

Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality

Must be able to understand and communicate effectively with customers, co-workers, and supervisors

Read and understand employment policies and safety rules/procedures in English

Makes prompt, sound decisions in real time to effectively address customer needs and resolve issues

Be comfortable communicating and collaborating with customers and colleagues

Meeting daily sales goal challenges

Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits

Enjoy meeting people, learning about them, and sharing information

Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics

You can handle electronic devices with no problem

This position requires talking, lifting, constant moving, standing, and reaching with arms and hands

Standing for at least two consecutive hours, lifting at least 25lbs, stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level

Requires close vision, color vision, depth perception, and focus adjustment

Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

Benefits

Merchandise discounts

Performance-based incentives

Annual merit review

Employee Assistance Program with mental health counseling and legal/financial advice

Comprehensive health and wellness coverage

401(k) match to invest in your future

Paid time off

Eight paid holidays

Continuous learning and leadership development

Company

Macy's

Glassdoor3.4

Macy's is America’s store for life. The largest retail brand of Macy's, Inc.

Founded in 1858

New York, New York, USA

10001+ employees

http://www.macysjobs.com

H1B Sponsorship

Macy's has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (2)

2024 (1)

2022 (10)

2021 (26)

2020 (37)