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Altitude Trampoline Parks · 2 days ago

Customer Service Manager

Kissimmee, FL

Part-time

Onsite

Entry, Mid Level

$14/hr - $16/hr

2+ years exp

Altitude Trampoline Park is expanding its leadership team and is looking for a Customer Service Manager. The role involves overseeing the Customer Service Team, ensuring excellent service delivery, and implementing process improvements while supporting the General Manager in staff management and training.

Amusement Park and ArcadeLeisureRecreation

Responsibilities

Assist General Manager in staff by recruiting, scheduling, orienting, and training employees; creating and maintaining a safe, secure, and developing personal growth opportunities

Assist the General Manager with follow up on staff by in communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; coordinating and enforcing systems, policies, procedures, and productivity standards

Provides overall management and leadership of the Customer Service Team focused on providing excellent customer service

Assesses the training needs of the Customer Service Team and oversees the training development and delivery

Identifies and implements process improvements across the Customer Service department as well as other departments when necessary

Makes Customer Service policy recommendations that align with the strategic direction of the company and/or provide better service to our customers

Ensures Customer Service team is adhering to company policies and guidelines

Creates a unified Customer Service team through effective communication, team building, motivation, and recognition. Leads Customer

Handles the more complex customer issues as well as escalated customer calls

Reviews and approves adjustments and escalated payment arrangements

Performs Customer Service Supervisor duties when the need arises

Provides or performs other services as needed or required by General Manager