This job has closed.

Kuehne+Nagel · 3 days ago

Air Logistics Operational Care Specialist

Flower Mound, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

Kuehne+Nagel is a global leader in logistics, playing a key role in optimizing processes and ensuring timely deliveries. As an Operational Care Specialist, you will oversee the full shipment lifecycle, ensuring precision and reliability in logistics operations while collaborating closely with various stakeholders to meet customer needs.

Transportation/Trucking/Railroad

No H1B

Responsibilities

Take ownership of day-to-day operations, ensuring accuracy, timeliness, and reliability while minimizing overdue tasks and meeting customer expectations

Engage in clear, structured communication with internal and external stakeholders to ensure alignment and transparency

Monitor shipments proactively, resolve deviations, and maintain real-time updates in KN systems—including financial data—for full operational transparency

Analyze and clarify commerce control list instructions when discrepancies arise, ensuring compliance with regulations, routing, transit times, and rate information

Act swiftly to report and escalate operational issues or disputes, keeping leadership informed and operations running smoothly

Work closely with partners, suppliers, warehouses, customs teams, and external stakeholders to ensure seamless logistics execution

Track carrier and partner performance, and raise awareness when service levels fall short—helping us maintain high standards

Partner with the Optimization Team to streamline workflows, automate systems, and reduce manual tasks—driving efficiency and innovation

Identify and implement cost-saving strategies that enhance profitability without compromising service quality

Contribute to process improvement initiatives and help implement meaningful changes that make a real difference

Collaborate with Sales and Customer Care teams to ensure smooth onboarding of new accounts and a flawless handover from sales to operations

Qualification

Logistics industry experienceAir freight knowledgeExport experienceRegulatory complianceCommunication skillsService-oriented mindsetAttention to detailOrganizational abilitiesWork under pressureFlexibility in fast-paced environment

Required

Knowledge of airfreight operations and industry-specific guidelines

Strong service-oriented mindset with a proactive, 'can-do' attitude

Excellent communication and coordination skills when working with suppliers and partners

Strict adherence to regulatory requirements and compliance standards

High attention to detail with strong organizational abilities

Effective verbal and written communication skills

Flexibility to adapt in a fast-paced environment

Ability to perform well under pressure and manage multiple priorities

United States work authorization is required

Preferred

2+ years of logistics industry, preferably air freight, experience is preferred

1+ years of export experience in freight forwarding for Air

Degree in supply chain or logistics is a bonus

Benefits

Health and welfare benefits

401k retirement savings plan

Tuition reimbursement

Incentive compensation for eligible roles

Company

Kuehne+Nagel

Glassdoor3.7

With more than 82,000 employees at almost 1,300 sites in close to 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics providers.

Founded in 1890

Schindellegi, Schwyz, CH

10001+ employees