Wolters Kluwer · 3 hours ago
Customer Success Associate
White Plains, NY
Full-time
Onsite
Entry Level
$41K/yr - $69K/yr
1+ years expWolters Kluwer is seeking a Customer Success Associate to manage client relationships within the Business Licensing Team. The CSA will act as the primary point of contact for clients, overseeing the fulfillment of work and ensuring customer satisfaction through effective communication and project management.
BankingFinanceInformation ServicesInformation TechnologyLegalMobilePublishingSoftware
Responsibilities
Manage the relationship and fulfillment of work for anywhere between 5-150 clients (varies based on required communication as well as volume of BL work)
Establish, maintain and develop the relationship between Business Licensing Team and the client
Receive new order/project requests from clients and partner with onboarding to have those orders set up in our system
Provide regular status updates to the customer for any pending projects/renewals
Expertly handle approximately 50-75 new emails daily in an accurate, timely, and courteous manner
Schedule and lead client meetings to discuss ongoing projects, as needed
Ensure that the integrity of the license records and client data/documents remains intact throughout the course of the relationship
Work with internal and external clients to resolve any barriers to licensure and ensure customer satisfaction
Anticipate client needs and follow through with upsell opportunities
Operate efficiently within an internal collaborative team environment
Other duties as assigned
Qualification
Required
Minimum Bachelor's degree, or equivalent experience
1-2 years of customer service and/or licensing experience is required
Exceptional interpersonal skills to communicate with partner representatives, government agencies, colleagues and clients
Use of considerable tact and discretion when dealing with partners, clients, or sensitive data
Ability to adapt to changing regulatory environment
Ability to work independently, handle pressure, multi-task and prioritize work at all times
Excellent organizational and communication (both verbal and written) skills
Ability and desire to work in a fast paced environment
Outstanding skills using personal computers in a Windows-based environment (including Microsoft Office Suite and Adobe PDF)
Excellent attention to detail and high degree of accuracy and consistency
Top of the line organization skills in all facets of project workflow
Superb time management skills
Ability to maintain a customer centric focus and work ethic at all times
High energy, positive mindset with ability to see barriers as a challenge to be overcome rather than a limitation or deterrent
Excellent project management skills
Benefits
Medical, Dental, & Vision Plans
401(k)
FSA/HSA
Commuter Benefits
Tuition Assistance Plan
Vacation and Sick Time
Paid Parental Leave
Company
Wolters Kluwer
Wolters Kluwer is an information services company specializing in software solutions and services for the healthcare and legal sectors.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.78B2025-06-23Post Ipo Debt· $578.76M
2025-03-13Post Ipo Debt· $542.74M
2024-03-11Post Ipo Debt· $655.84M
Leadership Team
Jason Marx
CEO, Wolters Kluwer Tax & Accounting
Nancy McKinstry
CEO
Recent News
Business Wire
2026-01-19
thefly.com
2026-01-12
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