Lumen Technologies · 5 days ago
Technology Pre-Sales Support Architect
United States
Full-time
Remote
Senior Level
$138K/yr - $159K/yr
5+ years expLumen Technologies is a company focused on connecting people, data, and applications to drive business growth. They are seeking a Technology Support Architect to design and architect solutions that leverage technology innovation, working closely with sales and customer success teams to address enterprise customer needs.
Big DataInformation ServicesInfrastructureOptical CommunicationSecurityTelecommunicationsVoIPWireless
Responsibilities
Specialized Solution Design: This role is the go-to expert for Solution Engineers at Lumen when very deep knowledge and experience is needed for Lumen’s WAN Technologies, including DIA, IPVPN, Diversity, and E-Services. Clarifies ambiguous requirements with sales and clients, ensuring the solution resolves underlying client issues. Provides guidance and alternatives to customers’ requirements. May interpret customer requirements based on limited information
Specialist Expertise: Within the specialist vertical, provide on-demand design, solution best practices and industry expertise to the sales teams during the Learn/Buy/Get phases of the customer lifecycle experience. By proactively pulling in other specialists, expand the solution to be cross functional and multi-product. Follows industry technology trends through self-study and formal training and shares this knowledge with the teams they support along with their peer groups
Product Partnership: Partners with Product Management in areas of process and design improvement within specific product area and contacts impacted departments to recommend potential solutions. Proactively provides input on strategic and tactical plans for new product development to teams across the organization
Customer Meetings: Lead and/or attend customer meetings in person and via collaboration tools. Prepares and delivers technical proposals and presentations with the appropriate level of business acumen for the audience. Provides broad scope responses to solution and technology questions. Demonstrates advanced solution selling abilities and effective, proactive customer communications. Interact with all levels of customer management team
Custom Solutions: Exceptional understanding of technical and product boundaries within areas of specialization and understanding of multi-product solutions and how these products interact with each other as to what is standard, what is available via special approval process, and what cannot be provided. Partner with account team to shepherd custom requirements through sign-off process
Sales Enablement : Works to self-enable the Sales Teams by freely sharing knowledge of process, key contacts, technology, and product in their area of specialization over the phone, in writing or through live trainings
Qualification
Required
Bachelor's degree in engineering, Physics, Computer Science, related fields or equivalent industry experience in the private sector or military
5+ years of experience in a Pre-Sales role responsible for needs identification, qualification, and solutions design with certain products/applications
Demonstrated understanding of advanced applications across multiple product areas with extensive knowledge of competitive offerings and trends with focus in WAN technologies including DIA, IPVPN, E-Services, and routing protocols including deep knowledge of BGP
Ability to independently orchestrate & lead discussions with clients across many levels Including C-level, VPs and Directors within IT
Proven track record of success attaining sales quota through leveraging technical relationships to up-sell existing customers and calling on new leads/prospects to generate business within an assigned territory utilizing solution selling methodologies
Advanced written and verbal communication skills. Proven ability to work with multiple levels of decision making. Clearly articulate technical solutions in writing, on the phone, using video, or in person
Expert problem-solving skills and ability to methodically understand and resolve complex issues across multiple products to integrate into a seamless customer solution. Must demonstrate the ability to focus ambiguous customer needs into specific, deliverable requirements. Must demonstrate creative solution development
Ability to work independently, part of a team or pull together and lead a team to build complex customer solutions. Must be able to build strong team relationships and easily transfer technical information. Ability to work under pressure with tight deadlines and on multiple projects simultaneously. Must be very detail oriented and demonstrate a high degree of accuracy. Attention to detail with good organizational capabilities. Ability to prioritize with good time management skills
Must possess expert level communication skills capable of creating engaging proposals and presenting to customers at any level of expertise
Advanced knowledge and usage of computer business applications such as Outlook, Word, Excel, Visio, and PowerPoint required
In one or more specialized technologies
Preferred
Experience in solution consulting - ITIL
Benefits
Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.
Company
Lumen Technologies
Lumen delivers the most secure platform for applications and data to help businesses, government and communities deliver amazing experiences
10001+ employees
H1B Sponsorship
Lumen Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (21)
2023 (27)
2022 (29)
2021 (18)
2020 (49)
Funding
Current Stage
Public CompanyTotal Funding
$2.44B2025-09-04Post Ipo Debt· $425M
2025-08-04Post Ipo Debt· $2B
2023-05-22Post Ipo Equity
Leadership Team
Kate Johnson
CEO & President
Sean Alexander
Senior Vice President of Connected Ecosystems
Recent News
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2026-01-09
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