Senior Product Designer jobs in United States
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Zendesk ยท 1 day ago

Senior Product Designer

positionOregon, United States
timeFull-time
remoteHybrid
senioritySenior Level
money$158K/yr - $238K/yr
date5+ years exp

Zendesk is a company that creates software for exceptional customer service, and they are seeking a Senior Product Designer to join their Custom Objects team. The role involves crafting intuitive design solutions to simplify complex workflows and collaborating with cross-functional teams to enhance the customer experience on the Zendesk platform.

Customer ServiceData ManagementEnterprise SoftwareSoftwareTechnical Support
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H1B Sponsor Likelynote

Responsibilities

Define and refine user journeys for employees, managers, and service teams. Create scalable UI patterns for service discovery, request submission, and fulfillment tracking
Design and prototype interactions between self-service, knowledge bases, AI-driven recommendations, and workflows
Work closely with Product Managers, Engineers, and Content Designers to bring concepts to life
Partner with Service Operations teams (HR, IT, Finance, Facilities) to ensure the catalogue aligns with real-world processes

Qualification

Product design experienceSaaS platform designInteraction designInformation architectureFigma proficiencyUsability testing methodsSystems thinkingComplexity navigation

Required

5+ years of experience in product design with a strong portfolio showing growth-focused work
Deep experience working on product-led growth in SaaS platforms, especially B2B or enterprise tools
Exposure to ITAM, CRM, HRIS, or other employee experience technologies
Strong expertise in interaction design, information architecture, and systems thinking
Proficiency in Figma, prototyping tools, and usability testing methods
Ability to navigate complexity and create scalable, user-friendly solutions

Benefits

Bonus
Benefits
Related incentives

Company

Zendesk

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Zendesk develops a customizable customer service platform for organizations.
dateFounded in 2007
location
San Francisco, California, USA
people-size5001-10000 employees
web-link
http://zendesk.com

H1B Sponsorship

Zendesk has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (69)
2023 (37)
2022 (92)
2021 (93)
2020 (44)

Funding

Current Stage
Public Company
Total Funding
$85.5M
Key Investors
RedpointMatrixBenchmark
2022-11-22Private Equity
2022-06-24Acquired
2019-09-18Grant

Leadership Team

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Mikkel Asger Svane
CEO and Co-Founder
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Adrian McDermott
Chief Technology Officer
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Recent News

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2026-01-06
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2026-01-04
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2025-12-25
Company data provided by crunchbase