Customer Success Manager jobs in United States
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Sphera · 1 day ago

Customer Success Manager

positionUnited States
timeFull-time
remoteRemote
seniorityEntry, Mid Level
date2+ years exp

Sphera is a leading global provider of enterprise software and services focused on environmental, health, safety, and sustainability. As a Customer Success Manager, you'll support customers throughout their lifecycle with the SaaS platform, helping onboard new clients, fostering product adoption, and ensuring customers achieve measurable value.

Risk ManagementSaaSSoftware

Responsibilities

Assist in developing onboarding plans, timelines, and success criteria
Educate customers on product features, updates, and use cases to drive adoption
Build strong, trusted relationships with customers through regular check-ins and proactive communication
Act as a point of contact for low- to mid-tier accounts, helping them navigate the platform and resolve questions
Monitor customer health scores and identify opportunities to improve satisfaction and engagement
Collaborate with Support, Product, and Engineering teams to ensure timely resolution of customer issues
Escalate product bugs or feature requests and follow up to communicate outcomes to customers
Track customer activity and adoption metrics using CRM/CSP tools (e.g., Salesforce, Gainsight, HubSpot)
Assist with customer business reviews and preparation of performance reports
Identify patterns in customer behavior and surface insights to improve processes
Contribute to renewal activities by ensuring customers achieve their desired outcomes
Identify expansion opportunities and collaborate with Sales on cross-sell or upsell motions

Qualification

Customer Success ExperienceCRM Tools ExperienceCommunication SkillsInterpersonal SkillsPassion for TechnologyBachelor's DegreeProblem-Solving Mindset

Required

2+ years of experience in Customer Success, Account Management, Support, or a related customer-facing role—preferably in SaaS
Strong communication and interpersonal skills; ability to build rapport with diverse customers
Passion for technology and willingness to learn SaaS products deeply
Problem-solving mindset with the ability to manage multiple tasks and priorities
Experience with CRM or CSP tools (e.g., Salesforce)
Bachelor's degree or equivalent experience

Company

Sphera

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Sphera creates a safer, more sustainable and productive world.
dateFounded in 2013
location
Chicago, Illinois, USA
people-size1001-5000 employees
web-link
https://sphera.com/supply-chain-risk-management/

Funding

Current Stage
Late Stage
Total Funding
$24.27M
Key Investors
YttriumEQT VenturesSenovo
2022-09-13Acquired
2017-04-26Series B· $14.73M
2016-02-02Series A· $6M

Leadership Team

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David Schur
Chief Technology Officer
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James Pieper
Chief Financial Officer
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Company data provided by crunchbase