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Inland Regional Center · 18 hours ago

Consumer Support Technician 3 (Clerical Support) for the West End Adult

San Bernardino, CA

Full-time

Onsite

Entry Level

$19.77/hr - $27.83/hr

1+ years exp

Inland Regional Center is seeking a Consumer Support Technician 3 to perform responsible secretarial and clerical services under the supervision of the Program Manager. The role involves maintaining administrative compliance, reviewing client documentation, and assisting with various clerical tasks to support program operations.

Non ProfitPublic RelationsSocial Assistance

Responsibilities

Assist Program Manager in maintaining administrative compliance of program

Maintain confidentiality of program and all work-related matters

Review Individual Program Plan (IPP)/ Client Development Evaluation Report (CDERs)/ Annual Review (AR) to be sure the packet is complete when received for Program Manager’s review and signature

Review and distribute all Medicaid Waiver Audit Sheets and collect all information as identified on the sheet within the time frames identified

Collect all Medicaid Waiver Consumer Choice of Services/Living Arrangement DS2200s forms as identified by Medicaid Waiver Team and route as appropriate. Bring problems to the Program Manager for Identify areas that may require additional staff training

Review monthly audits for expired reports, keeping Consumer Services Coordinator (CSC) and Program Manager informed. As directed, assist Program Manager with staff reminders

Follow-up with CSCs on past due Special Incident Report (SIR) reports

Sort and distribute mail for unit and vacant caseloads to an assigned Consumer Services Coordinator. Develop tickler for work to be done. Document when assigned visits and documentation on vacant caseloads are completed

If appropriate prepare and mail monthly Family Cost Participation Program (FCPP) letters

Review travel claims for completeness and accuracy

Coordinate office days and duty day assignments. Provide backup for the duty person

The receiving Consumer Support Technician III (CST III) and/or Program Manager will agree to take case from the sending unit/program

Take messages for the Program Manager in their absence

Maintain daily schedule for Program Manager that may include scheduling meetings. Direct people or calls to the appropriate person

Enter data into Atlas system

Check for duplicates before routing material for Maintain Program Manager’s files. Assist staff in maintaining administrative compliance

Assist Program Manager with correspondence to include on a daily basis: computer key entry, typing error-free correspondence and reports, and preparing documents for mailing. Complete necessary paperwork, reports, etc. on a timely basis

At the discretion of Program Manager, request outstanding reports to update client file; respond to request for information; prepare referral packets as time permits; compile appropriate documents for clinical review (re-eligibility) purposes; track cases participating in the Self Determination program; and track cases that are participating in Co-Pay, Co-Insurance, Deductible assistance

Prepare correspondence and reports as needed or assigned on a timely basis

Keep manager informed of pending work, work in progress and problems encountered

Perform as a member of a team answering questions, sharing expertise, and generally contributing to the harmony of the team. Provide backup to other CST III positions as requested

Handle change well and be flexible and adaptable in dealing with interruptions, new priorities and new assignments

Successfully complete all assignments arising out of the Agency’s Performance Contract

Use office equipment appropriately. Keep work area neat and orderly. Observe all safety rules

Utilize agency’s IT systems as assigned, maintaining security and following agency’s protocol and procedures, rules, and requirements

Comply with and ensure program compliance with agency’s Personnel Policies and Procedures

Seek to maintain currency and expand relevant knowledge Update knowledge through readings, briefings, and training. Attend training sessions as required

Maintain good attendance and punctuality

Drive vehicle/travel to other offices/locations to pick up, deliver documents and materials as needed or Organize travel efficiently and effectively

Utilize bilingual skills as able and as necessary

Perform different or additional work as assigned

Qualification

Microsoft OfficeClerical experienceTyping (40 WPM)AdobeBilingual skillsVerbal communicationWritten communicationTeam collaboration

Required

High school diploma or equivalent

One year of clerical experience

Knowledge of modern office practices and procedures including business correspondence, filing, and operation of office business machines

Knowledge of Microsoft Office, Microsoft Teams, Adobe, Excel, and PDF Expert

Ability to perform clerical work involving independent judgment, accuracy, and speed

Ability to spell correctly, use proper English, make simple arithmetical computations

Demonstrated ability to type/keyboard accurately (40 WPM)

Ability to follow oral and written direction

Good verbal and written communication skills

Ability to establish and maintain effective working relationships with others

Ability to work cooperatively and effectively with others. Perform as a member of a team, answering questions, sharing expertise and generally contributing to the harmony of the team

Assure that consumer rights and dignity are maintained in the provision of services

May be required to be bilingual