ChatGPT Jobs ยท 4 days ago
Principal Solution Consultant (Pre-Sales)
Mountain View, CA
Full-time
Hybrid
Senior Level, Lead/Staff
5+ years expNeuron7.ai is a fast-growing SaaS company providing category-defining AI solutions for Complex Service. The Principal Solution Consultant (Pre-Sales) will lead discovery sessions, deliver tailored product demonstrations, and manage proof of concept engagements to ensure alignment on value delivered to customers.
Computer Software
No H1B
Responsibilities
Lead deep-dive discovery sessions to understand the prospect's current Contact Center and Field Service workflows, data availability, and pain points
Configure and deliver compelling product demonstrations that address specific customer use cases, moving beyond generic product capability reviews to show actual business impact
Define success criteria and manage the scope of Pre-Sales POCs. You will work side-by-side with customer Subject Matter Experts (SMEs) to validate AI predictions and collect iterative feedback, ensuring full alignment on the value delivered prior to the final executive readout
Partner with the sales team to build ROI models, helping prospects quantify the value of improving metrics like First Time Fix Rate, Truck Rolls, and Average Handling Time
Own the technical win. Lead responses to RFPs, RFIs, and InfoSec questionnaires, ensuring the customer is comfortable with our architecture and security
Act as the feedback loop between the market and the Neuron7 Product team, advocating for new product capabilities that will help close future business
Qualification
Required
Pre-Sales Experience: 5+ years of experience in Solution Consulting / Sales Engineering for SaaS product companies. Must have enterprise selling experience and know how to navigate complex, multi-stakeholder sales cycles
Complex Service Domain Knowledge: You speak the language of Service. You have deep functional knowledge of Contact Center and Field Service use cases. You understand the nuances of triage, dispatch, parts management, and the 'break-fix' lifecycle
Ecosystem Expertise: Functional knowledge of the ServiceNow, Salesforce (Service Cloud/FSM), Microsoft Dynamics, or Oracle CX ecosystems. You understand how large enterprises manage customer service tickets and field work orders
Technical Aptitude: Ability to read and understand data structures. You are comfortable discussing APIs, data ingestion, and cloud security with IT stakeholders
Communication: Exceptional presentation skills. You can command a room of executives just as well as you can whiteboard a workflow with service managers
Preferred
Industry Experience (Big Plus): Experience working with customers in Manufacturing, Medical Devices, or High Tech (Telco, Media, Technology) is highly preferred. You understand the specific pressures of these verticals (e.g., FDA regulations in Med Device or SLA penalties in Telco)
Company
ChatGPT Jobs
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2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase