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Hancock Whitney · 1 day ago

Teller Full Time (40 hours)

Holmes Beach, FL

Full-time

Onsite

New Grad, Entry Level

0+ years exp

Hancock Whitney is a financial institution focused on providing excellent client service. The Teller role is primarily centered around creating 5-Star client interactions through accurate cash handling, problem resolution, and personalized client discussions.

BankingFinancial Services

Responsibilities

Works to build, maintain, and grow client relationships through quality, personalized client interactions based on 5-star client service, according to company standards

Handles client transactional needs such as processing deposits, withdrawals, check cashing requests, credit card advances, money orders, and other forms of negotiable items

Handles client servicing requests such as service charge clarity and account maintenance

Maintains a working knowledge of products, services, and processes offered

Achieve required level of outbound phone calls using client and prospect lead list to educate clients on digital solutions and financial need resolution

Educates clients within the financial center on digital solutions such as mobile, online, and ATM offerings all centered around convenience

Refers clients to internal business partners as client needs are discovered

Assist with financial center morning and evening duties to include opening and closing the vault, working and locking the Night Depository, setting up workstation with supplies and cash, and balancing drawer/financial center

Assist in managing operational loss within a financial center to include: seeking supervisory override for transactions outside of authority, proper hold placement for loss mitigation, and superior balancing

Accurately utilizes equipment and remains knowledgeable of equipment functionality to perform role

Adheres to professionalism standards to include demeanor, dress, and station orderliness

May function in a mentor capacity offering guidance, instruction, and coaching to fellow associates enforcing policy and procedure

Assists in the responsibility of managing the lobby by actively engaging, greeting and directing client lobby traffic

Performs research for clients as needed

Other duties and special projects as assigned by Management

Incumbent is required to comply with all applicable federal, state, and local banking and industry related laws and regulations including but not limited to the Bank Secrecy Act